Patient Services Coordinator Iii - Boston, United States - Massachusetts General Hospital(MGH)
Description
Patient Services Coordinator III
GENERAL SUMMARY:
Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below.
- Schedules initial, followup, and multidisciplinary patients (with multiple providers)
- Coordinates and maintains providers' master clinical schedules
- Submits referrals for specialty appointment requests
- Obtains intake information from patient and referring physician's offices.
- Schedules Radiology tests
- Orders and obtains scans for clinical sessions, pathology reports/slides, xrays, xray reports and lab results.
- Works with Infusion Unit to coordinate chemotherapy treatments for patients
- Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
- Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
- Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
- Performs other duties as assigned
This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.
QUALIFICATIONS:
- High School Diploma required; Bachelors preferred
- Strong customer service skills
- Ability to multitask in fastpaced, high volume environment
EEO Statement
- Massachusetts General Hospital is an Equal Opportunity Employer._ _By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location MA-Boston-MGH Main Campus
Work Locations MGH Main Campus 55 Fruit Street Boston 02114
Job Practice Assistant/Patient Services Coord
Organization Massachusetts General Hospital(MGH)
Schedule Full-time
Standard Hours 40
Shift Day Job
Employee Status Regular
Recruiting Department MGH Cancer Center
Job Posting May 9, 2024
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