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Wyomissing

    Patient Service Representative - Wyomissing, United States - Patient First

    Patient First
    Patient First Wyomissing, United States

    1 week ago

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    Description

    Patient First is accepting applications for a Patient service Representative in Wyomissing, PA area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.

    The responsibilities of this job include, but are not limited to, the following:

    • A ssisting patients using the kiosk prior to registration.
    • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
    • Respectfully handling Physician and Nurse requests in a timely manner.
    • Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
    • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
    • Verifying all patient demographic, health, pharmacy, and insurance information.
    • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
    • Referring billing questions to the appropriate parties as needed.
    • Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
    • Discharging the patient and processing incurred charges.
    • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
    • Receiving, sending, and distributing correspondence as directed.
    • Filing and scanning medical documents and office forms as directed.
    • Completing assigned checklists and Policy Manager tasks within the assigned shift.
    • Answering all incoming calls and distributing messages in a timely manner.
    • Assisting with other assignments as directed.
    • Demonstrating an efficient understanding of the electronic medical record system.
    • Receiving, moving, and stocking ordered supplies.
    • Cleaning the front office work area and other maintenance assignments as directed.
    • Verifying daily reports are run at the end of the day.
    • Attending staff meetings as directed.
    • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
    • Operating, using, and maintaining medical and office equipment as trained.
    • Participating in maintenance assignments when necessary and as directed.
    • Providing positive, warm, and friendly service in all interactions.
    • Completing other duties as directed
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