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    Technical Service Manager - Austin, United States - Daikin Group

    Daikin Group
    Daikin Group Austin, United States

    1 week ago

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    Description
    Daikin Comfort Technologies Distribution, Inc.

    is seeking a professional, skilled individual for our Technical Service Manager position for our branch operations group located remotely, but local, to our Austin, TX branches.

    The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training.

    This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.

    Why work with us?
    >

    Benefits are effective on day one for all full-time direct hires.
    >

    Training programs are available to help guide team members and develop new skills.
    >

    Growth Opportunities - there are immense opportunities to grow your career.
    Provide support for dealers/contractors to resolve technical issues
    Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
    Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
    Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
    Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions
    Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
    Produce training materials for sessions
    Produce materials and conduct installation and service training sessions
    Responsible for a high quality, cost-efficient and on time service operation (internal and external)
    Ensure the availability and quality of communications with our customers
    Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company
    Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
    Participate in additional projects/activities to support ongoing business needs

    Nature and Scope :
    Works within knowledge
    Provides guidance to internal and external customers

    Knowledge and Skills:
    Formal Product Training – effectively train / educate customers on our products
    Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
    Excellent customer service, relationship management and interpersonal skills
    Proficiency in MS Outlook, Word, Excel and PowerPoint
    Must have excellent communication skills both written and verbal and HVAC technical acumen
    High level of attention to detail and problem solving skills
    Excellent organizational, time management and project management skills
    Ability to apply good judgement, strong work ethics and integrity on the job
    Highly self-motivated and directed with the ability to work in a fast moving environment

    Experience:
    5+ years

    Education:
    High School Diploma or GED equivalent
    HVAC training/certification required

    Physical Requirements/Work Environment:
    Must be able to perform essential responsibilities with or without reasonable accommodations
    Travel is required – up to 80%
    Qualified Applicants must be legally authorized for employment in the United States.

    Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

    The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

    The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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