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    Tier 1 Application Support - Phoenix, United States - U-Haul

    U-Haul
    U-Haul Phoenix, United States

    2 weeks ago

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    Description

    Location:
    2727 N Central Ave, Phoenix, Arizona 85004 United States of America


    Are you looking for a role that challenges you to provide customer service and technical product support to consumers in a team-oriented environment? We know that in order to provide delightful support it requires providing efficient listening, key-questions, and a personalized conversation.

    If you consider yourself to be computer/technology driven, and possess strong customer service skills then this is the role for you.

    This is an in-office position located at our Midtown Campus in Phoenix, AZ.


    Position Overview:


    Under the direction of the Manager, Tier 1 Application Support are responsible for providing support, via phone queues and live chats to U-Haul Affiliates and end users of the computer-based systems which comprise the WebSelfStorage Application.

    The ideal candidate must be extremely customer-focused, technically savvy, analytical, and data-oriented, composed under pressure, and able to creatively problem-solve issues while maintaining positive communication at all times.


    Responsibilities:
    Provide support to U-Haul affiliates and end users regarding questions and/or problems concerning the WebSelfStorage application.

    Have a comprehensive understanding of the WebSelfStorage application and know how to identify when WebSelfStorage is/is not functioning correctly.

    Educate U-Haul affiliates concerning the WebSelfStorage application.

    Develop an understanding of affiliates, their business model, and their workflows.

    Focus on the client's experience with the Web Self Storage Application.

    Responsible for various special duties as assigned as well as basic functions of telephone and chat support.

    Responsible for troubleshooting and resolution with full documentation and escalation as applicable.

    Maintain detailed and up-to-date notes on all affiliate tickets

    Remain even-tempered and diffuse difficult situations with upset customers.

    Ability to sit or stand at a personal computer for up to 8 hours a day, typing and reading.


    Requirements:


    At least 1 to 2 years of technical support or call center experience related to area of assignment; OR any satisfactory equivalent combination of education, training, and/or experience relevant to the position preferred.

    Experience in customer service and have a positive attitude toward helping business affiliates.

    Ability to multi-task.

    Excellent verbal and written communication skills.

    Appropriate professionalism and demeanor, including phone and chat etiquette.

    Ability to type quickly and articulate information clearly.

    Typing speed minimum of 30 wpm.

    Ability to follow instructions.

    Basic understanding of computer software and an ability to troubleshoot problems.


    Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results.

    Flexibility to work multiple shifts including weekends and rotating holidays. (Closed Christmas day)


    Hours of Operation:
    Monday - Friday (6:00AM - 5:00PM)

    Saturday (7:00AM - 3:00PM)

    Sunday (6:00AM - 1:00PM)

    Candidates must be flexible with their availability to work within these hours.


    U-Haul offers:
    ​Paid on-the-job training

    Full Medical coverage

    Prescription plans

    Dental & Vision Plans

    New indoor fitness gym

    Gym Reimbursement Program

    Registered Dietitian Program

    Weight Watchers

    Onsite medical clinic for you and your family

    Career stability

    Opportunities for advancement

    Tuition reimbursement program

    Free online courses for personal and professional development at U-Haul University

    Business and travel insurance

    You Matter Employee Assistance Program

    Paid holidays, vacation, and sick days

    Employee Stock Ownership Plan (ESOP)

    401(k) Savings Plan

    Life insurance

    Critical Illness/Group Accident

    24-hour physician available for kids

    Subsidized gym/ membership

    MetLaw Legal program

    MetLife auto and home insurance

    Mindset App Program

    50%Discounts on cell phone plans, hotels, and more

    LifeLock identity Theft

    Savvy consumer wellness programs- from health care tips to financial wellness

    Dave Ramsey's SmartDollar Program

    U-Haul federal credit union

    Wellness Program

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.

    The states in which U-Haul will decline to hire nicotine users are:

    Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

    U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

    U-Haul is an equal opportunity employer.

    All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

    Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

    Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need.

    After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

    U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it.

    Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S.

    and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
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