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    Technology Support Coordinator - Newark, United States - NJ TRANSIT

    NJ TRANSIT
    NJ TRANSIT Newark, United States

    2 weeks ago

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    Description
    Technology Support Coordinator

    Information Technology


    Job Description:


    Move forward with us At NJ TRANSIT, you'll be joining us in transforming the third-largest transportation agency in North America.

    We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we're looking to hire talented folks with a love of learning to make it all possible.


    Summary:


    Entry-level position to assist the POS & Fare Collection Department to ensure maximum equipment uptime, customer experience, and department administrative support.


    Roles and Responsibilities:

    Able to perform administrative duties:
    such as manage P-Card, travel request, etc.

    Monitor and support daily all fare collection equipment TVMs, TOMS and Validators using Vendor monitoring tool.

    Perform site inspection of Fare Collection Equipment at all three light rails, bus and rail locations.

    Work with vendor to troubleshoot issues with TVMs, TOMs and Validator.

    Assist with fare increase and software testing on TVMS and TOMs.

    Assist vendor with removals and relocations of TVMs/TOMs and Validators at light rail, bus and rail locations.

    Perform fare collection training and support documentation.


    Education, Experience and Qualifications:
    Associate's Degree or 2 years of equivalent work related experience.


    Knowledge and Skills:
    Knowledge of software products available on the NJ TRANSIT network including Word, Excel, Access, Outlook Email/Calendar

    Strong critical thinking and decision-making skills.

    Excellent written and verbal communication skills, with the ability to document and present technical information to a non-technical audience.


    Certificates, Licenses, Registrations:
    Driver's License


    Working Environment:
    Office and Field Environment


    Physical Demands:
    Must be able to lift 15 pounds

    At NJ Transit, you will enjoy a competitive salary and excellent benefits package:

    Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision

    Flexible Spending Account

    Life Insurance

    Paid Leave

    Tuition Assistance

    Pre-Tax Commuter Benefits Plan

    Retirement Plans

    401(a) - Retirement plan with a 6% employer contribution

    401(k) - Retirement saving plan with up to an 3% company match

    457(b) - Deferred Savings Plan


    At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status.

    As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.

    Learn more about NJ TRANSIT Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST
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