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    BUSINESS ANALYST I Information Technology Department - Tucson, United States - Penn Foster Inc

    Penn Foster Inc
    Penn Foster Inc Tucson, United States

    2 weeks ago

    Default job background
    Description
    Introduction


    The City of Tucson Information Technology (IT) Department is seeking a qualified and dedicated IT Business Analyst to provide excellent customer service to both internal and external customers.

    The selected candidate should have good written and verbal communication skills and a technical background.

    The selected candidate will have the opportunity to work with various sections within the IT Department, as well as external City Departments.

    The IT Department provides centralized support for over 20 departments within the City organization which serve the Tucson community.

    The diversity of business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.

    General Description

    This Business Analyst position will provide support to analyze business processes and identify functional and technical requirements. They will collaborate with Project Managers, IT Technical staff and vendors to ensure the successful implementation of projects.
    This position will also require a broad technical and business knowledge.
    The ideal candidate will possess relevant experience in the areas of:
    Strong written and oral communications skills, and the ability to interpret complex technical material to non-technical terms bi-directionally.
    Experience with dashboards and presenting data-visually

    A curious and innovative attitude and the desire to constantly look for ways to improve processes to resolve business issues.

    Demonstrated ability in identifying variances, functional requirements, managing timelines and trend analysis
    Ability to work effectively within technical and business environments & audiences
    A strong working knowledge of Office 365 suite of applications (including Visio, Project, and PowerBI.)
    Flexibility of work environment, working as part of a collaborative team, and independently depending on needs of the organization.
    Essential Functions


    Analyzes departmental business issues and data challenges, elicits requirements from management, staff, and internal customers to develop functional and system configuration specifications, and utilizes technological solutions to achieve efficient and cost-effective results.

    Creates and maintains a variety of system reports, data queries, scripts, workflow, and automated tasks using structured query language and various database management tools.

    Advises on system capability, compiles data, and implements data driven decisions and strategies for management.

    Serves as liaison with Information Technology, departmental staff, and vendors to evaluate, test and support new functionality, developments, and enhancements with the ERP modules including patches and upgrades.

    Monitors and approves system security, updates, and maintains system security records and permissions, and performs security reviews and audits.
    Maintains documentation of system updates and training.
    Develops and provides user training as required. May conduct presentations, classroom or individualized training.
    Minimum Qualifications

    Minimum Education Level & Type:
    Bachelor's Degree

    Minimum Experience Qualifications:
    At least 2 years of experience involving systems administration, business analysis, database administration, or enterprise resource planning systems.

    An equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities to successfully perform the essential functions of this position may be considered.

    Preferred Qualifications

    Experience in facilitating workshops with diverse groups of stakeholders
    Ability to turn complex concepts into solutions that are understood simply.
    Competency in Microsoft applications including Word, Excel, Outlook, and Visio.
    Ability to document requirements for various project management methodologies
    Strong attention to detail
    Excellent organizational and time management skills
    Demonstrated strength in communications both verbal and written
    The ability to influence stakeholders and work closely with them to determine acceptable solutions.
    Ability to leverage expert opinions and interpersonal skills into actionable items to advance the projects outcomes.
    IIBA Certifications or equivalent
    Selection Plan

    As part of the online application process all applicants are required to submit a resume. Resumes will be reviewed and scored. Please ensure your application contains the required materials prior to submission. Applications received without a resume will be considered incomplete.

    Applicants who meet the minimum qualifications will be evaluated on the education, work experience in their employment profile and their responses to their supplemental questions followed by resume review evaluation process.

    Highest scoring applicants will be invited to participate in an oral board interview.

    Virtual Oral Boards will be held the week of September 3, 2023,

    via Microsoft Teams
    Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.

    An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

    10% of your rating for education and work experience
    90% of your rating for your panel board interview

    This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.


    Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.

    If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview.

    The DD 214 must be a copy that indicates characterization of service.


    If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email at least 48 hours prior to the evaluation.

    Conclusion


    Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from and check your email account regularly.

    Failure to respond or follow instructions will result in disqualification.

    Pre-Employment Medical Testing Requirements

    None
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