Enrollment Advisor - Tucson, United States - Pima Community College

Pima Community College

Verified Company

Tucson, United States

22 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

The work schedule for this position is flexible and may include working evenings and weekends.

Duties and Responsibilities:

Serves assigned student caseload to proactively reach out to newly admitted students and help them through the Enrollment Funnel
Researches and resolves student services complaints and concerns. Answers a variety of general inquiries and requests. Makes independent determinations and recommendations to students in accordance with guidelines prescribed by Student Affairs
Advises students on policies; procedures and processes pertaining to multiple functional areas, and targeted academic programs or student populations which include but are not limited to: academic advising, admissions/selective admissions, placement/testing; career services, general financial aid; graduation services; general information regarding international student services, new student orientation; registration; retention of developmental education students, assisting students at selfservice stations and with general information regarding veterans services
Navigates students through the Pima platforms, including MyPima, MyDegreePlan, and the Pima website; guides students in successful use of platforms. Trains and assists students to navigate the student portal and online student services processes
Makes decisions or recommendations according to guidelines for financial aid and advising, evaluates unofficial academic transcripts and assists with initial degree plans, and prioritizes student service requests
Maintains uptodate knowledge of technology in order to deliver services to future and current students. Utilizes student management software daily such as shared inboxes and sameday callback services. Participates in professional development and training as needed
Organizes transfer fairs, career fairs, additional projects or activities including training. Facilitates workshops. Recruits with local high schools, dual enrollment programs, and industry partners to support collaboration and integration of technology and experiential learning
Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
Trains, assists, and mentors incoming Student Ambassadors and staff in the enrollment processes
Makes recommendations for process changes and improvements; prepares reports and conducts data collection
Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements:

Bachelor's degree in related field
and:
One to three years of related experience

An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Knowledge of administrative procedures and practices
Knowledge of internal and external customer service principles and practices
Knowledge of regulatory compliance principles and practices
Skill in effective communication (both written and oral)
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in positive, productive and flexible customer service
Skill in analyzing data and drawing conclusions
Ability to develop and maintain effective and positive working relationships
Ability to operate relevant equipment required to complete assigned responsibilities for the position