Member Experience Data Analyst - Tucson, United States - Vantage West Credit Union
Description
GENERAL SUMMARY:
Primary function is to act as a resource in interpreting statistics and transactional information and making recommendations to management based on both quantitative and qualitative analysis of data sets.
QUALIFICATIONS:
Minimum Education & Experience Requirements:
- Bachelor's Degree in Finance, Business Administration or other related degree or equivalent experience.
- Three (3) years of experience with data compilation, data analysis reporting
Additional Preferred Education & Experience:
- Experience working in the financial services industry
- Experience with Microsoft VBA, SQL queries and/or data analytics utilizing tools
Minimum Knowledge & Skills Requirements:
- Must have strong communication and collaboration skills with the ability to interact effectively with all levels within and outside the organization
- Must be able to respond to and resolve complex reporting and data gathering requests
- Excellent written and verbal communication
- Strong analytical and problem solving skills
- Ability to collaborate effectively and work as part of a team
- Must be selfmotivated, have the ability to multitask and manage priorities
- Must adhere to strict timelines/deadlines as imposed by project requirements
- Proficient in Microsoft Office (Advanced Excel Skills)
COMPETENCIES:
- Technical Learning
- Problem Solving
- Innovation Management
- Priority Setting
- Time Management
WORKING CONDITIONS/ENVIRONMENT:
This job requires the employee to sit or stand for extended periods of time. Infrequent lifting up to 25 lbs. may be required.
OTHER REQUIREMENTS:
Must be able to comply with all aspects of the Bank Secrecy Act.
MAJOR ACCOUNTABILITIES AND TASKS:
- Responsible for collection of data using various tools, systems and statistical techniques to provide accurate and reliable information to management.
- Analyzes and identifies patterns/trends in data and provides summarized interpretations and recommendations to department management.
- Various statistical reports on operational performance on a monthly, quarterly and annual basis. Assists with ad-hoc data requests as needed.
- Prioritizes tasks and coordinates efforts within department, Information Technology, Project Management and Compliance to ensure assignments are completed in accordance with department and companywide initiatives.
- Develops data collection systems and sound strategies for getting quality data from different sources. Learns new analytic practices, methods, models and techniques as appropriate.
- Provides assistance and instruction to others in the department. Serves as back-up in various positions within the department as needed.
- Provides assistance to other departments in developing ROI analyses for proposed projects, products, and promotions.
- Performs other duties as assigned.
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