- Acts as first line of support for all end user technical issues
- Monitor, track and resolve IT Service Desk tickets. Respond and resolve tickets adhering to department service level agreements.
- Installs and supports PC hardware, software and peripherals for end users
- Sets up and maintains a stable desktop environment for all customers
- Uses Active Directory to reset passwords and move users and computers between departments
- Installs and configures printers and scanners.
- Remediates issues identified on desktop equipment related to security incidents or vulnerabilities
- Tracks and maintains inventory of IT equipment using an asset management system
- Trains end users on the proper operation of PCs such as how to connect to the network, how to correctly shut down the system, how to back it up, etc.
- Troubleshoots desktop, printer hardware, software, and telephone problems
- Other duties as assigned
- Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood's Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies and procedures as it applies to individual job duties, the department, and the Company. This position must exercise due diligence to prevent, detect and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agent
- Associate degree in related field, or sufficient, relevant work experience to equate to the degree
- One or more (1+) years of experience in a professional work environment supporting at least a minimum of 50 users in a technical support capacity
- Experience working with Windows Family of Operating Systems
- Experience working with Microsoft Office applications
- Extensive knowledge of PC configuration and Windows operating systems required
- Strong troubleshooting and problem-solving skills with attention to detail
- Excellent customer service skills
- Team Player
- Bachelors degree
- Two more (2+) years of experience in a professional work environment supporting at least a minimum of 100 users in a technical support capacity
- General knowledge of network operating systems, network topologies and protocols
- General knowledge of telecommunication systems and equipment
- Strong verbal and written communications skills
- Experience with JIRA Service Desk (Help Desk) solution software or equivalent
- Experience imaging workstations using System Center Change Management (SCCM)
-
IT Support Specialist
1 day ago
Secure Future Tech Solutions Warwick, United StatesAre you looking for a place to work with ZERO drama, egos, hidden agendas or corporate politics? Do you want to feel appreciated for your skills and hard work instead of having your ambition and drive sucked out of you with all the B.S. you have to deal with? · If so, read on. · ...
-
IT Support Specialist
1 week ago
LAB Security Systems Inc. Bristol, United States**Job Summary** · **Responsibilities**: · - Ability to coordinate programing with consultants for small programming projects / reports. · - Works collaborative with other staff members, vendors, and customers to ensure that systems and business requirements are met · - Provide he ...
-
Application Support Specialist
1 week ago
Heilind Electronics Providence, United States**JOB SUMMARY** · Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the global user community. Resolves routine tech ...
-
Family Support Specialist
14 hours ago
Sevita Attleboro, United States**Mentor South Bay**, provides Early Intervention, Applied Behavioral Analysis (ABA), Behavioral Health and Mental Health Outpatient services across Massachusetts and Connecticut. For over 35 years, we've provided a collaborative, team-based approach dedicated to helping children ...
-
System Support Specialist
5 days ago
Elkhart Lake's Road America Plymouth, United States**System Support Specialist** · We are currently seeking a part time dedicated and driven System Support Specialist to join our dynamic team. This role is part-time and year-round. In this role, you'll be at the forefront of technological transformation efforts at America's premi ...
-
Project Support Specialist
1 day ago
PHOENIX COMMUNICATIONS, INC. Shrewsbury, United StatesThe Project Support Specialist supports Payroll and Field Operations. Reporting to the Payroll Manager, this position works through and with available resources to ensure accurate and timely timekeeping. · - >6 months administrative experience, knowledge of timekeeping fundamenta ...
-
Scheduling Support Specialist
2 weeks ago
People Incorporated Fall River, United StatesScheduling Support Specialist · Full Time 40 hours · Pay Rate $20.00 / Hour · Monday-Friday 9am-5pm · People, Incorporated is a human service agency serving the Southcoast community, including the Greater Fall River, New Bedford, and Taunton areas. As a partnership of specialized ...
-
Contract - IT Support Specialist
2 weeks ago
LG Energy Solution Michigan, Inc. Westborough, United States**Company Overview** · LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully ...
-
Student Support Specialist
5 days ago
Thrive Behavioral Health Inc Warwick, United StatesSTUDENT SUPPORT SPECIALIST · BRIGGS SCHOOL · FULL TIME NON EXEMPT · General Summary: Provide school based support to Special Education Teacher and students with behavioral and emotional needs. Observe and assess students to provide classroom support and interventions to increase ...
-
Office Support Specialist
6 days ago
Proven Behavior Solutions West Bridgewater, United States Full time**PROVEN BEHAVIOR SOLUTIONS VOTED TOP PLACES TO WORK 2022, 2021 & 2020 BY THE BOSTON GLOBE AND BEST PLACES TO WORK BY BOSTON BUSINESS JOURNAL 2019 & 2018** · - **The schedule is Monday through Friday 7:30am-4:30pm**_ · Are you passionate about making a positive impact on the heal ...
-
Desktop Support Specialist
1 week ago
Ortho Dermatologics Bridgewater, United StatesBausch Health is a global company that develops, manufactures, and markets a differentiated product portfolio across multiple high-growth therapeutic areas including Gastroenterology, Generics, Neurology, Ortho Dermatologics, Medical Aesthetics and Dentistry. We are delivering on ...
-
Sales Support Specialist
2 weeks ago
Global Technology Systems Framingham, United States**Sales Support Specialist - Customer Relationship Management (CRM)** · **Part-time Temporary to Potential Hire | Hybrid position** · **Mobile Energy Management** · Are you seeking a part-time position hours per week) that is a mix of onsite and remote potential. · Do you have te ...
-
Tech Support Specialist
4 days ago
A-Line Staffing Solutions Smithfield, United StatesExciting Opportunity: Technical Support Specialist · Are you ready to embark on a rewarding journey in technical support? Join our team at Onsite RI, where we're seeking talented individuals to provide call center-based technical support to store locations, vendors, and staff. I ...
-
Technical Support Specialist
1 week ago
ALCOR Scientific Smithfield, United StatesSummary: · ALCOR Scientific, LLC is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Technical Support Specialist. This individual Provide support to ALCOR customers, distributors, and fiel ...
-
Tech Support Specialist
2 days ago
A-Line Staffing Solutions Smithfield, United StatesExciting Opportunity: Technical Support Specialist · Are you ready to embark on a rewarding journey in technical support? Join our team at Onsite RI, where we're seeking talented individuals to provide call center-based technical support to store locations, vendors, and staff. I ...
-
Camper Support Specialist
1 day ago
Old Colony YMCA East Bridgewater, United StatesLooking to build our Camper Support team for the summer of 2024 · The role of the Camp Support Worker is to coordinate efforts with the Camp Administration, counselors, nurse, and clinician to implement strategies or take steps to help campers with a diverse array of abilities an ...
-
Desktop Support Specialist
1 week ago
Alpha Net Consulting LLC Marlborough, United States**Desktop Support Technician**: · **Primary Skills**: · **Job Type**: Contract · Pay: $ $30.00 per hour · Schedule: · - 8 hour shift · - Monday to Friday · Ability to Commute: · - Marlborough, MA required) · Work Location: In person ...
-
Technical Support Specialist
1 week ago
Neighborhood Health Plan of RI Smithfield, United StatesJob Details · Job Location · Smithfield, RI - Smithfield, RI · Position Type · Full Time · Education Level · Associates Degree · Travel Percentage · None · Job Shift · Daytime · Job Category · Some Experience Description · The Technical Support Specialist is the fron ...
-
Technical Support Specialist
3 weeks ago
ALCOR Scientific Inc Smithfield, United StatesSummary: · ALCOR Scientific, LLC is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Technical Support Specialist. This individual Provide support to ALCOR customers, distributors, and fie ...
-
Family Support Specialist Ii
1 week ago
Mentor South Bay Brockton, United StatesFamily Support Specialist · **3,000 SIGN ON BONUS** · Are you committed to helping keep families together by improving family life and functioning? As a pioneering, mission-driven provider focused on the highest quality care, we are looking for you to join our team to provide in- ...
Technical Support Specialist - Smithfield, United States - Neighborhood Health Plan of RI
Description
Job Details Job Location Smithfield, RI - Smithfield, RI Position Type Full Time Education Level Associates Degree Travel Percentage None Job Shift Daytime Job Category Some Experience DescriptionThe Technical Support Specialist is the front-line customer support to all employees and business partners regarding any system or telephone issues.
Duties and ResponsibilitiesResponsibilities include, but are not limited to the following:
Qualifications
Required:
Preferred:
Neighborhood Health Plan of Rhode Island is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
