IT Support Specialist - Bristol, United States - LAB Security Systems Inc.

Description

• Ability to coordinate programing with consultants for small programming projects / reports.
• Works collaborative with other staff members, vendors, and customers to ensure that systems and business requirements are met
• Provide help desk support, assess, and resolve employee computer/printer problems
• Provide computer and technology support to the organization
• Provide technology training to company employees as needed
• Install and configure software and hardware for end users.
• Works with vendors and other third parties on a limited basis, mainly for printer repair, service, and supply ordering
• Provide new employee technology orientation and set up
• General hardware server knowledge

• Assist with onsite safety.
• Inventory
• Website refresh coordinator (preferably familiar with Odoo Web design

• Must have a minimum of 2 years' experience managing ERP systems, manufacturing a plus
• Must have a minimum of 2 years' experience working with databases especially Access and SQL
• Must be able to project a professional, positive, calm demeanor, while executing the essential duties of the position
• Must possess the ability to conduct an indepth analysis of given problems and make logical, well thought out steps towards their solution
• Must possess the ability to interface the end users and perform as a liaison between IT and the affected area
• Flexibility, professionalism, good communication skills, and the ability to learn are crucial for this role.
• Must have good organizational, verbal, written communication skills, including the ability to effectively produce written support documentation
• The ability to perform well in a fastpaced team environment and meeting deadlines is essential.
• The ability to handle multiple assignments as necessary and follow through and communicate effectively
• Must be able to work independently or as part of a tea

• Associate's degree or technical certifications
• Preferred Certificates SQL, ERP Systems, Security Plus, Network Plus, Microsoft, Office 365, Odoo
• Experience working in a manufacturing environment using ERP systems
• Experience identifying and work with Virtual Environments
• Experience building and maintain databases especially Access and SQL
• Knowledge of network topologies, and common network administration
• Experience coordinating Help Desk requests with team members
• Keeps current with new technologies and solutions by attending technical training, seminars, workshops and/or related academic courses as required

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 5 years

• 8 hour shift
• Day shift
• Monday to Friday

• Customer service: 5 years (required)