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    Verizon Customer Service Representative - New York, United States - Crosstown Solutions

    Crosstown Solutions
    Crosstown Solutions New York, United States

    1 week ago

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    Description

    We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Customer Service Representatives use a team approach to achieve truly remarkable service levels for both our clients and external customers.

    Our Customer Service Representative position is more than just a job, it's an opportunity. An opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment. All we ask of our Customer Service Representatives is to put in the time in order to reap the reward

    We encourage candidates with experience in hospitality, hotels, and restaurants to apply as customer service, time management, adaptability, and people skills are essential in this role

    Are You?

    • Passionate about entrepreneurship
    • Unstoppable in the pursuit of achieving your goals
    • Driven to continuously learn new techniques
    • Relatable to diverse groups of individuals
    • Looking for growth opportunities
    • Eager to grind and get your hands dirty

    What you're responsible for:

    • Manage customer complaints efficiently and ensure a resolution in a timely manner
    • Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
    • Provide product and service information to resolve issues and serve customers in person
    • Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
    • Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
    • Keep office and conference room areas clean, sanitized, and maintained
    • Display a positive composure and enthusiastic tone while assisting customers
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