Revenue Renewals Specialist - Reston, United States - Ellucian

Ellucian Reston, United States

1 week ago

Description

Unlock Learning for All:

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity:

The Renewals Specialist is a key member of the Sales team who drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating pertinent account information, and forecasting your revenue contributions to renewals leadership.

Where you will make an impact

Grow and retain customer base by selling multi-year renewal contracts
Strategize with account team for potential upsell opportunities and communicate the value of add-on products to end user
Identify potential modernization opportunities and coordinate with sales for a smooth handoff
Understand product deployments to find ways of streamlining the full ERP suite of products
Review, audit, and true up users counts to ensure contractual compliance
Engage with existing customers to provide renewal pricing quotes and negotiate terms
Communicate value to customers to ensure a successful renewal process
Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer
Review customer contracts and understand contractual agreement terms
Understand and represent benefits of offerings at Ellucian
Accurately forecast renewals in Salesforce CRM
Contribute to the growth of the renewal organization by providing feedback on improvements and new processes

What you will bring

At least 2+ years renewals experience in inside sales, renewals, or a quota carrying position
Renewals / IT / Cloud / SaaS experience preferred
Proven track record of discovery, negotiation, and closing skills
Strong organizational and time management skills
Excellent communication and interpersonal skills
Self-motivated, adaptable, and proactive
Enthusiastic passion for driving client satisfaction
Experience in using Excel, SFDC, or similar tools
Strive to develop and grow within a company
Have an entrepreneurial mindset and a constant drive to succeed
Are passionate about creating a great customer experience
Solve problems with curiosity and creativity
Have strong negotiation and problem-solving skills
Demonstrate clear communication moxie with the ability to effectively lead conversations
Possess defined organizational skills with attention to detail
Embrace a fun, dynamic, and motivating environment
Invest in relationships internally and externally
Contribute to a positive team environment

What makes #Ellucianlife:

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
401k w/ match & Bright Plan - to help you save for the future
Parental Leave
Charitable leave 40 hours/year
Telemedicine
Wellness
- Ginger (mental health)
- Wellbeats (virtual fitness classes)
Rethink & Wellthy caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Tuition Reimbursement Assistance
Professional development opportunities

#LI-AC1
#LI-Hybrid

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