- Ensures the scheduling team's scheduling accuracy of new and existing patients in accordance with scheduling guidelines and policies to ensure an equitable and effective patient distribution.
- Manage and oversee a team of Patient Support Schedulers.
- Monitor and evaluate team members' performance by conducting weekly coaching sessions for each team member.
- Motivate and support all team members by conducting weekly individual meetings.
- Provide constructive feedback during weekly meetings to ensure team members are meeting department standards.
- Assist with patient complaints when team members require escalation assistance.
- Assist with onboarding new team members by occasionally leading training sessions on a needed basis.
- Accepts incoming telephone calls in a professional, friendly, and patient-focused manner by assessing the needs of the caller and directs the call based on those needs.
- Treats patients with respect and responds to their needs in a prompt, friendly and courteous manner.
- Follows all HIPAA standards and procedures as set forth in the HIPAA Compliance Manual.
- Follows all standards and procedures set forth in the Safety Handbook.
- Performs any other duties as assigned.
- 2 years of supervisory experience (customer service, preferred call ctr or healthcare settings)
- Associates degree or >3 yrs experience
- Strong Customer service/Communication skills
- Technology (e.g. RingCentral, EHR/EMR, Microsoft office suite)
- Strong teambuilding skills
- Ability to sit for extended periods of time
- Ability to stand for extended periods of time
- Ability to receive and comprehend instructions verbally and/or in writing
- Ability to use logical reasoning for simple and complex problem solving
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Educator (male/female/diverse)
3 weeks ago
SilverLinx Fulton, AL, United States FreelanceWhat you will experience as a Wichtel in Fulton, AL: · - A permanent employment contract · - Company pension plan · - Based on the TVÖD collective agreement · - 30 days of vacation · - JobTicket · - 2 additional paid days off (birthday & Rose Monday) · - Our employer contribution ...
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Call Center Support
1 day ago
Randstad USA Norcross, United States TEMPORARY, Full timeLooking for a new opportunity to make a difference in someone's life? Have experience customer service and love the environment of helping individuals on a daily basis? If so, this may be the opportuntiy for you This is a customer service opportunity where you will be greating pa ...
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Support Center Analyst
2 weeks ago
Insight Global Atlanta, United StatesResponsibilities: · * Cultivate and manage relationships with customers. · * Accurately track all work in ITSM for the benefit of customers and the Rollins Technology Support Team. · * Function as a point of contact for incidents and service requests from end users by phone an ...
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Support Center Analyst
3 weeks ago
Insight Global Atlanta, United StatesJob Description · Responsibilities · Cultivate and manage relationships with customers. · Accurately track all work in ITSM for the benefit of customers and the Rollins Technology Support Team. · Function as a point of contact for incidents and service requests from end users ...
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Specialist for Occupational Safety
2 weeks ago
Spectrum Innovations Prospect, United StatesJoin us on the path to a healthy future with Prospect · We are pioneers, market leaders, and have over 3,800 professionals working at our 152 locations throughout Germany in occupational medicine, occupational safety, and health management. We support and advise our clients in cr ...
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IT Support/Data Center
1 week ago
U.S. Tech Alpharetta, United StatesDuration: 6+ months contract (with possibility of extension/conversion to FTE · Job Description: · Manages the onsite delivering of software services, installation, and configuration for customer environments. The job solves various business systems, networking, and applications ...
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Distribution Center Support Coordinator
1 week ago
American Tire Tucker, United StatesAre you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately ...
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Distribution Center Support Coordinator
6 days ago
American Tire Tucker, United StatesAre you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATDs coast-to-coast distribution network provides approximately 8 ...
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Service Center Support PT
2 weeks ago
FedEx Buford, United StatesFedEx Mill Center Parkway [Customer Service Representative] As a Service Center Support Rep at FedEx, you'll: Perform administrative/clerical functions by maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail; Provide accurate information an ...
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Technical Call Center/Support Representative
1 week ago
Motion Recruitment Partners LLC Norcross, United StatesTechnical Call Center/Support Representative · Norcross, GA · Onsite · Contract · $19.9/hr - $20.5/hr · If you enjoy helping others via the phone we have a contract opportunity in Norcross, GA that could be a match. The primary purpose of this role is to answer 20+ technical call ...
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Retail Support Center Specialist
1 week ago
Ameris Bank Atlanta, United States** Retail Support Center Specialist** · **Job Category****:** Branch Banking **Requisition Number****:** RETAI003282 Showing 1 location **Job Details** · **Description** · Ameris Bank is a high-performing community bank providing an exceptional customer experience with well tr ...
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Bilingual Support Center Specialist
1 week ago
Randstad USA Atlanta, United States TEMPORARY, Full timeClient in need of a Spanish/English speaking support specialist. The candidate must be analytical, have problem solving skills, and have a typing speed of 45 wpm+. Must be able to read, write, and speak Spanish proficiently. Hybrid schedule. Must be able to work between the hours ...
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Childcare Cook/Center Support
1 week ago
Chroma Early Learning Academy Marietta, United StatesJob Description · Job Description · Summary · We are looking for a friendly face to cook and feed our students breakfast, lunch, and snack. Our cook is responsible for overall food preparation, food inventory, cleaning sanitizing, and additional center support when needed. Must b ...
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Technical Call Center/Support Representative
2 weeks ago
Motion Recruitment Norcross, United States CONTRACTIf you enjoy helping others via the phone we have a contract opportunity in Norcross, GA that could be a match. The primary purpose of this role is to answer 20+ technical calls daily from customers (company/independently owned stores and employees) regarding company software, ha ...
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Senior Contact Center Support Specialist
2 days ago
Fiserv Marietta, United StatesSenior Contact Center Support Specialist page is loaded **Senior Contact Center Support Specialist** · **Senior Contact Center Support Specialist** · locationsMarietta, Georgia time typeFull time posted onPosted Yesterday job requisition idR **Job Title** · Senior Contact Cent ...
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Sourcing Specialist, Support Center Warehouse
2 weeks ago
Chick-fil-A Atlanta, United StatesOverview · This role will be responsible for inventory item master data maintenance, item life cycle management maintaining partner supplier performance and sourcing all sellable inventory in Chick-fil-A's Support Center Warehouse (SCW). The Chick-fil-A SCW distributes over 1,600 ...
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Chick-fil-A Atlanta, United StatesOverview: · This role will be responsible for inventory item master data maintenance, item life cycle management maintaining partner supplier performance and sourcing all sellable inventory in Chick-fil-A's Support Center Warehouse (SCW). The Chick-fil-A SCW distributes over 1,6 ...
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Sourcing Specialist, Support Center Warehouse
2 weeks ago
Chick-fil-A Atlanta, United StatesOverview · Check out the role overview below If you are confident you have got the right skills and experience, apply today. · This role will be responsible for inventory item master data maintenance, item life cycle management maintaining partner supplier performance and sourc ...
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Chick-fil-A Atlanta, United StatesOverview · This role will be responsible for inventory item master data maintenance, item life cycle management maintaining partner supplier performance and sourcing all sellable inventory in Chick-fil-A's Support Center Warehouse (SCW). The Chick-fil-A SCW distributes over 1,60 ...
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Chick-fil-A Atlanta, United StatesResponsibilities · Purchase and manage the inventory levels for 1,600+ items, including placing POs, verifying/updating item pricing · Daily review of inventory position by utilizing reports to build projections and maintain safety stock · Extensive ERP and WMS system experience ...
Supervisor, Patient Support Center - Alpharetta, United States - SPCP/Southeast Medical Group
Description
Job Description
Job DescriptionDescription:Supervisor will be responsible for the team providing a world class patient and family centered experience across the continuum that contributes to the customer satisfaction/retention, exceptional quality/value, and financial health in a high performance contact center environment. This position requires close engagement w/staff to provide high quality customer service assistance when responding to inquiries pertaining to a variety of clinics under the SEMG umbrella. Responsible for ensuring accuracy and timeliness of scheduling and registering appointments for SEMG utilizing all available informational tools. Calls may consist of requests for appointment scheduling and/or registration of SEMG.
Requirements:Job Requirements
Minimum Experience
Physical & Mental Requirements:
Supervisor, Patient Support Center professionals in Alpharetta
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M.B. Kinchen
Orthopaedic Spine Surgeon
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Srinivasa Reddy
Senior Devops Engineer
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corinne anthony-manswell
I am a FNP since 2019, However, started working as a practitioner in 2020. I am however, a well roun ...