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Support Center Analyst - Atlanta, United States - Insight Global
Description
Job Description
Responsibilities
Cultivate and manage relationships with customers.
Accurately track all work in ITSM for the benefit of customers and the Rollins Technology Support Team.
Function as a point of contact for incidents and service requests from end users by phone and email.
Solve problems and be able to present technical information to users with different technical skill levels.
Communicate effectively with customers, coworkers, and management.
Perform password resets for the following environments: Active Directory, payroll system, CRM, voicemail, and others.
Configure and troubleshoot various equipment and peripherals, including iPhone, iPad, Desktops/Laptops, printers and more.
Support and configure the software applications like email plugins, CRM system, Outlook, Internet Explorer, timekeeping, customer presentation applications, VPN and others.
Employ device management tools in supporting users and requested applications.
React to change productively and handle other essential tasks as assigned.
Be an active member of the Rollins Technology Support Team.
Other duties as assigned by leadership.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
MUST HAVES
A minimum of 1-year prior Support Center experience.
Service now ticketing experience.
Experience with supporting Microsoft Office 365 (mainly Microsoft teams, Excel & Outlook)
Mobile phone & Tablet support experience/ background
Experience configuring and troubleshooting various equipment and peripherals, including iPhone, iPad, Desktops/Laptops, printers and more.
Printer support experience
Great communication/ soft skills NICE TO HAVES:
HDI Support Center Analyst Certification preferred. Must be willing to achieve certification within first year of employment.
Two-year degree, college equivalent, or vocational school equivalent preferred.
Experience performing password resets in Active directory.
Ultimate software knowledge/ experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
