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    Call Center Analyst - Atlanta, United States - Red Clay Consulting

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    Description

    Job Description

    Job Description

    KEY RESPONSIBILITIES:

    1. Provides technical support and details on all work performed in the ticketing and tracking
    system
    2. Sources solutions using a curated knowledge base and other resources
    3. Performs hardware and software diagnostics and repairs
    4. Supports classroom instructional technology and equipment
    5. Coordinates the resolution of technical issues using available resources
    6. Maintains asset and inventory management.
    7. Supports required events and conferences
    8. Provides back-up support for other team members

    Required Qualifications

    Educational Requirements
    High School diploma or equivalent

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