- Remote position
- Candidate will serve as a Seasonal Workforce Management Analyst on the Scheduling Team in a Contact Center environment. This role will take primary responsibility for the Time-Off management process for the contact center.
- Primary responsibility is the approval and denial of all Time-Off requests made in the contact center.
- Enter all approved Time-Off requests into the scheduling software.
- Assist the team with front office tasks, such as email and voicemail messages.
- Performs any other related duties as required or assigned.
- Two or more years of experience working in a contact center environment.
- Must be familiar with MS Excel.
- Experience working in Genesys Cloud is preferred.
- Ability to work with minimum supervision.
- Demonstrated strong analytical skills.
- Ability to work in a fast pace and often stressful environment.
- Ability to learn quickly and make decisions impacting business performance.
- Ability to quickly organize information.
- Ability to work all hours of operation, including some evenings and weekends as business need dictates.
- Data entry skills
-
Contact Center Analyst
4 weeks ago
GeorgiaGov Atlanta, United StatesThe Team Georgia Marketplace initiative continues to grow with the addition of this Contact Center Analyst position. We are seeking an individual with strong technical PeopleSoft and customer service skills lead the day to day efforts of analyzing customer business needs and issu ...
-
Call Center Analyst
2 weeks ago
Red Clay Consulting Atlanta, United StatesKEY RESPONSIBILITIES: · Provides technical support and details on all work performed in the ticketing and tracking · system · Sources solutions using a curated knowledge base and other resources · Performs hardware and software diagnostics and repairs · Supports classroom instruc ...
-
HR Service Center Analyst II
2 days ago
Cox Enterprises Atlanta, United States Full timeJob Description · The HR Service Center Analyst II manages and enhances HR operational services ensuring data integrity and improving service delivery within CEI. The role will be responsible for documenting and sharing People Solutions' success stories, confirming and addressin ...
-
Security Operations Center Analyst
3 weeks ago
Motion Recruitment Atlanta, United StatesSecurity Operations Center Analyst · Sandy Springs, Georgia · Hybrid · Contract · $35/hr - $40/hr · Job Description A Company in the shipping and logistics industry that provides packing services to help with business supplies. Their mission is to create healthier, safer, an ...
-
Contact Center Analyst
2 weeks ago
State of Georiga Atlanta, United StatesThe Team Georgia Marketplace initiative continues to grow with the addition of this Contact Center Analyst position. We are seeking an individual with strong technical PeopleSoft and customer service skills lead the day to day efforts of analyzing cu Analyst, Help Desk, Customer ...
-
HR Service Center Analyst II
1 day ago
Cox Communications Atlanta, United StatesCompany · Cox Enterprises · Job Family Group · People Solutions · Job Profile · Service Center Analyst II · Management Level · Individual Contributor · Flexible Work Option · Hybrid - Ability to work remotely part of the week · Travel % · No · Work Shift · Day · Com ...
-
HR Service Center Analyst II
1 day ago
Cox Enterprises Atlanta, United StatesThe HR Service Center Analyst II manages and enhances HR operational services ensuring data integrity and improving service delivery within CEI. The role will be responsible for documenting and sharing People Solutions' success stories, confirming and addressing data issues, and ...
-
Security Operations Center Analyst
1 week ago
Motion Recruitment Partners LLC Sandy Springs, United StatesSecurity Operations Center Analyst · Sandy Springs, Georgia · Hybrid · Contract · $35/hr - $40/hr · Job Description A Company in the shipping and logistics industry that provides packing services to help with business supplies. Their mission is to create healthier, safer, and mor ...
-
HR Service Center Analyst II
2 days ago
Cox Communications Atlanta, United StatesAnd Essential Functions. Understands, upholds, and improves the service model for consuming and delivering People Solutions operational services. Works to document and share ESC success stories grounded in data-driven measurement. Identifies, confirm Business Operations, Analyst, ...
-
Emory University Atlanta, United StatesDiscover Your Career at Emory University: · Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of ...
-
Flow Center Analyst
3 weeks ago
HD Supply Forest Park, United StatesJob Summary · Responsible for using a variety of methods and tools to contribute to the implementation and control of new or updated supply planning process, execution, and reporting systems. Provide timely, consistent, relevant, and actionable data analyses in support of key sup ...
-
EY Alpharetta, United StatesEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the b ...
-
Analyst or Senior Analyst, Asset Management
4 weeks ago
QTS Realty Trust , Inc. Atlanta, United StatesAnalyst or Senior Analyst, Asset Management (Real Estate) page is loaded · Analyst or Senior Analyst, Asset Management (Real Estate) · Apply · locations · Atlanta, GA · time type · Full time · posted on · Posted 5 Days Ago · job requisition id · R · Learn what makes QT ...
-
Data Analyst, Purchasing
1 week ago
Emory Healthcare Atlanta, United StatesDescription · The Data Analyst II is responsible for designing and disseminating comprehensive reports with data derived from multiple sources. · The Analyst will use existing data elements to create meaningful metrics, and independently engage in data exploration to validate f ...
-
IT Support-EOC Analyst
1 day ago
Flexton Inc. Atlanta, United StatesThe Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities in a 24x7x365 e ...
-
Sr. Procurement COE Analyst
1 week ago
Yankee Candle Atlanta, United StatesPosition: Senior Analyst, Procurement COE · Location: Atlanta, GA; · Reports To: Manager, Procurement COE · About the Procurement Center of Excellence: · The Newell Brands Procurement Center of Excellence is tasked with supporting the strategy of the Enterprise Procurement grou ...
-
Lead SAP Analyst
1 week ago
The Select Group Atlanta, United StatesLEAD SAP ANALYST · One of The Select Group's top clients in Atlanta, GA is looking for a Lead SAP Analyst to join their team to help lead major improvements to their supply chain processes and distribution centers. This will be a hybrid role in Atlanta so we are looking for local ...
-
Eligibility and Policy Analyst
5 days ago
GeorgiaGov Atlanta, United StatesUnder supervision, the Eligibility and Policy Analyst is responsible for reviewing and updating program policies and operational procedures for the implementation and ongoing operations of Georgia Access – State Based Exchange. · Analyzes customer issues to determine causes and ...
-
Compliance and Reporting Analyst
1 week ago
GeorgiaGov Atlanta, United StatesUnder general supervision, the Compliance and Reporting Analyst, coordinates the rollout of new or updated reporting requirements and mechanisms across the Exchange and with division staff to collect and aggregate data while supporting annual programmatic and financial audits. · ...
-
Financial Analyst IV
5 days ago
Goldbelt, Inc. Atlanta, United States Regular Full timeOverview · Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly c ...
Call Center Analyst - Atlanta, United States - The Fountain Group
Description
Job Description
Job DescriptionSEASONAL WORKFORCE ANALYST
GENERAL DESCRIPTION OF POSITION
ESSENTIAL DUTIES AND RESPONSIBILITIES
KNOWLEDGE, SKILLS AND ABILITIES:
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."
Company Description
The Fountain Group is a nationwide staffing firm with over 80 Fortune clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r\r
Browse our website below for additional information on our company.\r
\r
The Fountain Group\r
\r
4505 Woodland Corporate Blvd, Tampa, FL 33614\r
"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."
