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Project Operations Support Specialist
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KBR Marietta, United StatesTitle: · Project Operations Support SpecialistAs a Project Operations Support Specialist (Fulton County, GA, Cobb County, GA), you will play a critical role in ensuring the smooth operation and timely completion of a subset of our technical projects. You will support our project ...
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Housing Support Specialist
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Highland Rivers Health Marietta, United StatesThere is a place for you at Highland Rivers Behavioral Health Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities. JOB SUMMARY :The Housing Support Specialist perfo ...
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Desktop Support Specialist
4 days ago
Lloyd & McDaniel Marietta, United StatesJob Description · Job DescriptionLloyd & McDaniel is looking for a Desktop Support Specialist to provide end user technical support. · For consideration all candidates must successfully complete all pre-employment requirements including: drug test, pre-employment background and f ...
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Operations Support Specialist
1 day ago
MiMedx Marietta, United States** Operations Support Specialist** · **Job Category****:** Operations **Requisition Number****:** OPERA001428 Showing 1 location **Job Details** · **Description** · **POSITION SUMMARY:** · Provide support to leadership team by performing daily administrative tasks which inclu ...
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Client Support Specialist
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NFP Marietta, United StatesWho We Are · NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We're a recognized Elite Agency award winner ...
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Contact Center Support Specialist
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Fiserv Marietta, United StatesCalling all innovators - find your future at Fiserv. · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of tim ...
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Operations Support Specialist
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DelDOT Smyrna, United StatesSummary Statement · This class is responsible for processing data/information in support of an agency's operations. Essential Functions · Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive l ...
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IT Support Specialist
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Crimson Enterprises Riverdale, United StatesOur employees - motivated individuals who fit in with us. Because we give them space to use their individual strengths and take on responsibility. Join our team, grow beyond yourself and shape the future of Continentale, EUROPA and Mannheimer together - three strong brands, one n ...
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Real Estate Field Support Specialist
6 days ago
Janice Overbeck Real Estate Marietta, United States· The Real Estate Field Support Specialist will be responsible for following a set daily schedule while prioritizing tasks to meet the needs of our business, focusing first on photographing and 3D mapping listings, as well as maintaining an accurate inventory of all For Sale sig ...
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Real Estate Field Support Specialist
3 weeks ago
Janice Overbeck Real Estate Marietta, United StatesJob Description · Job DescriptionThe Real Estate Field Support Specialist will be responsible for following a set daily schedule while prioritizing tasks to meet the needs of our business, focusing first on photographing and 3D mapping listings, as well as maintaining an accurate ...
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Bilingual- Casework Support Specialist
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Bethany Christian Services Smyrna, United StatesBilingual- Casework Support Specialist · Requisition # : req13217 · Location: Smyrna, TN · Hours: Full- Time (40 Hours/Week) · Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christ ...
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Peer Support Specialist
3 weeks ago
Recovery Solutions Marietta, United States Part time· Compensation Range: · $ - $ / hour · You Matter: · Make a difference every day in the lives of the underserved · Join a mission driven organization with a people first culture · Excellent career growth opportunities · Join us and find a career that supports: · Caring for ov ...
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Housing Support Specialist
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Highland Rivers Health Marietta, United StatesThere is a place for you at Highland Rivers Behavioral HealthHighland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.JOB SUMMARY:The Housing Support Specialist performs ...
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Technical Support Specialist
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Fiserv Marietta, United States**Job Title** · Technical Support Specialist**Job Purpose** · Job Description ******$1000 Progression bonus Ask your recruiter about details.****** · **Start Date: January 10, 2021** · **Schedule: Open availability** · **Starting Pay: $17.50** · ****8% Shift differential fo ...
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Support and Resolution Specialist
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Vatic Outsourcing Marietta, United States Part time**Position**: Support and Resolution Specialist · **Organization**:Help Desk Support & Resolution · **Classification**: Non-Exempt · **Reports to**:Manager— HelpDesk Support and Resolution · **Summary**:Vatic Outsourcing, a growing boutique telecommunications consulting firm, is ...
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FusionWorks East Douglas, United StatesThe LEW Wasserkraft GmbH operates and manages 36 hydropower plants on the rivers Lech, Wertach, Iller, Günz and Danube, producing around one billion kilowatt hours of renewable energy annually, providing climate-neutral electricity for thousands of households. We are actively inv ...
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IT Support Specialist
2 weeks ago
Visionaire Partners Alpharetta, United StatesIT Support Specialist - Tier II - Direct Hire · Exciting opportunity to put your Tier II IT Support experience to work in a growing faith-based organization. We seek a candidate that has deep technical experience with both Mac and PC environments. You must have exposure to Endpoi ...
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Insight Global Smyrna, United StatesResponsibilities · Assist Engineering teams with determining and tracking cost and schedule for large projects and programs · Provides variance explanations for cost and schedule changes throughout the program · Assisting with the following project requirements: · Integrated Mas ...
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IT Support Specialist
1 day ago
Tradeshift Atlanta, United States**IT Support Specialist** · Atlanta, GA, USA · Employees can work remotely · Full-time · Department: IT · **Company Description** · **About Tradeshift** · Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting comp ...
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IT Support Specialist
2 weeks ago
SmartCommerce Atlanta, United StatesJob Title: IT Support Specialist. · Department: APP-IT. · Reports to: VP, Corporate Compliance & Security?. · Experience Required: At least 2 years working in a similar support role. · Salary Range: $48,000 - $53,000 · Supervisory/Training Responsibilities: This role does no ...
Senior Contact Center Support Specialist - Marietta, United States - Fiserv
Description
Senior Contact Center Support Specialist page is loaded **Senior Contact Center Support Specialist**
**Senior Contact Center Support Specialist**
locationsMarietta, Georgia time typeFull time posted onPosted Yesterday job requisition idR **Job Title**
Senior Contact Center Support Specialist**Job Purpose**
This position is directly responsible for frequent customer contact, vendor contact, and internal employee interaction. Responsible for high call volume, case load, customer experience, and order success. Will have strong interface to multiple systems to take actions on various tasks. Strong teamwork and collaboration is required, along with good attendance and attitude. A self- motivated individual with a desire to learn and advance with the client experience at the forefront, will be more successful in this role. The technical issues this role will support may at times require follow-up, but the majority should be resolvable without escalation. This role handles order edits, cancellations, creating detailed customer reports, and resolves problem orders
Basic Qualifications for Consideration:
Provides escalation level technical support. Ability to respond to inquiries of a technical nature which are non-routine and requires deviation from standard screens, scripts and procedures.
Possess strong attention to detail and communication/listening skills. Medium to high proficiency with Microsoft Office, Excel and Salesforce skills.
Handles problem recognition, research, isolation, and resolution steps. Requires ownership of issue resolution and coordination with external resources.
Strong work ethic, team player mentality, learns quickly and responds to customer issues promptly.
Ability to interface with other departments and ensure cohesive customer service delivery. Responsible for meeting all individual and team SLAs and metrics.
Preferred Skills, Experience, and Education
Typically requires a high school education or equivalent and a minimum
1 year experience in a help desk or customer service/contact center environment
Application Maintenance
Help Desk
General Computer Competencies
Customer Support Policies, Standards and Procedures
Customer Support Service Agreements
Service Request Management Process
Knowledge of a Specific Customer Support Function
Who We Are: Life moves fast. And as it does, we know most people arent thinking about financial services. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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Fiserv is an Equal Opportunity Employer/Disability/Vet
This role is not eligible to be performed in Colorado.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
In order to protect our Fiserv community, Fiserv requires all newly hired employees to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Senior Contact Center Support Specialist professionals in Marietta
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Anthony Laurance
Senior Project Manager