Customer Service Representative - New Albany, United States - Indiana Farm Bureau

Indiana Farm Bureau New Albany, United States

2 weeks ago

Description

Customer Service Representative New Albany , Indiana **Description**

**Responsibilities:**

Interact directly with our customers by providing product and service information.

Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.

Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.

Coordinate problem resolution with appropriate departments.

Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

**Requirements for Success:**

High School diploma or GED equivalent.

Ability to obtain Property and Casualty insurance license within first 2 years.

Insurance and/or claims background helpful.

Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.

Requires an understanding of numerical concepts to perform mathematical transactions.

Strong attention to detail and accuracy.

**IFBI Perks:**

An organization that values work/life balance

Paid Vacation/Sick Leave

401K w/ Match

Full Time with a Monday - Friday schedule

Potential for yearly bonus with possible payout up to 20% of salary

Contests and Incentives

Benefits eligibility within 30 days of employment

Negotiable pay based on level of experience

Collaborate in a team environment

Paid volunteer hours

#FO

**Qualifications**

**Education**

**Required**

High School or better

Job Category: Marketing

Job Type: Full-Time

4008 Northside Drive Suites 2

New Albany, IN, USA, 47150

ReqID: CUSTO003411

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