Jobs
>
New Albany

    Service Support Representative I - New Albany, United States - Industrial Physics

    Industrial Physics
    Industrial Physics New Albany, United States

    2 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    Fill a primary role in the administrative support and operations of the services organization. Duties include, but are not limited to:

    • Monitor the service inbox for inquiries and provide timely assistance to both internal & external customers. Inbox duties include deleting spam/promotional email, moving items to the appropriate folders, and ensuring that only action items or items being worked on are in the inbox.
    • Routinely review service records to identify customers in need of re-calibration service and perform quote follow-up to existing contacts in which calibrations are near due or expiring in attempts to obtain a purchase order. Maintaining an accurate communication history of follow-ups is a must.
    • Generate quotations and order confirmations for new and existing service accounts in accordance to the SOP. Ensure accurate and timely entry of orders and order confirmations sent to customers.
    • Work collaboratively with team members and counterparts in other parts of the organization (Sales, Management, etc.) as needed, to develop and implement action items to resolve customer issues.
    • Answer calls and provide assistance regarding service dates, pricing, order placement, and processing.
    • Ensure that any Field Service Technician (FST) and Repair Depot Technician requests for tools, standards, fixtures, parts, etc. needed for upcoming jobs are prioritized, processed accordingly, and fulfilled.
    • Coordinate jobs with subcontractors and provide information needed to allow successful completion of such orders.
    • Ensure that all contractor requirements provided by the customer (background checks, safety glasses, gate entry information, etc.) are communicated to the FST or subcontractor and are noted on the order.
    • Run open service orders report weekly and update due dates with confirmed service dates in ERP
    • Perform other job-related duties as assigned by management.
    • Able to work flexible hours due to time zones within North America.
    • Must carry themselves in a professional manner as we utilize video calling daily.
    • Reps are required to onboard and cross train new hires as well as existing staff.
    • Required to hold and attend management meetings during normal and afterhours to maintain the business.
    • Hours are generally 8-10hrs per day Monday through Friday, however days are more based on business needs. up to 12hrs. Must be willing to work occasional weekends and Holidays.
    Requirements

    Experience/ Education Requirements
    • Minimum five years of experience in the following fields are preferred: Customer Service, Inside Sales Support, Technical Support, or another customer support role.
    • Minimum five years of experience in CRM software (Salesforce or similar).
    • 8 years or more experience utilizing Email, Soft tools (like TEAMS), video calling, face to face customer interactions.
    • Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow though, and simultaneously manage multiple priorities to ensure goals and tasks are met in a timely manner.
    • Excellent communication skills required; both oral and written.
    • High level of proficiency in Microsoft Office programs such as Outlook, Word, and Excel.
    Preferred Skills
    • ERP Experience required, SAP or Syteline experience preferred.
    • Salesforce
    • Bilingual is a plus
  • Leyden Solutions Inc

    Counterintelligence Support Representative

    1 week ago

    Leyden Solutions Inc Fort Meade, United States Full time

    **Benefits**: · - 401(k) · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Paid time off · - Vision insurance · - Dental insurance · - Parental leave · - Profit sharing · - Signing bonus · Leyden Solutions, Inc. is seeking an immediate hire for a Count ...

  • Mainstream Fiber Networks

    Customer Support Representative

    1 week ago

    Mainstream Fiber Networks New Albany, United States

    Job Description · Job DescriptionCustomer Support Representative |Mainstream Fiber · **This position will be based out of Corydon, IN** · About Mainstream Fiber: · At Mainstream Fiber Networks, we're more than just a fiber optic internet company: we're a Hoosier based team dedica ...

  • Advantage Resourcing

    Service Support Representative

    11 hours ago

    Advantage Resourcing New Albany, United States

    Advantage Resourcing is currently seeking qualified candidates for the latest direct-hire role of Service Support Representative in New Albany, IN. · Pay: Based on experience · Shift: 1st Shift, generally 8-10 hours per day, Monday through Friday, with occasional weekend and holi ...

  • Industrial Physics

    Service Support Representative I

    3 weeks ago

    Industrial Physics New Albany, United States

    Fill a primary role in the administrative support and operations of the services organization. Duties include, but are not limited to: Monitor the service inbox for inquiries and provide timely assistance to both internal & external customers. Inbox Representative, Support, Techn ...

  • Paideia Management

    Client Support Representative

    3 days ago

    Paideia Management Louisville, United States

    Paideia Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Clien ...

  • Knipper

    patient support representative

    2 weeks ago

    Knipper Louisville, KY , USA, United States

    YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing comp ...

  • Knipper Health

    patient support representative

    2 weeks ago

    Knipper Health Louisville, KY , USA, United States

    Overview · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pa ...

  • Knipper

    patient support representative

    2 weeks ago

    Knipper Louisville, KY , USA, United States

    The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. · Support inbound and outbound phone lines for the pharmacy · Answer calls, emails and/or other requests from patient ...

  • Knipper Health

    patient support representative

    2 weeks ago

    Knipper Health Louisville, KY , USA, United States

    Overview · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functi ...

  • Knipper Health

    patient support representative

    2 weeks ago

    Knipper Health Louisville, KY , USA, United States

    Overview · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly g ...

  • Knipper

    patient support representative

    2 weeks ago

    Knipper Louisville, KY , USA, United States

    YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benef ...

  • J. Knipper and Company, Inc.

    Patient Support Representative

    2 weeks ago

    J. Knipper and Company, Inc. Louisville, United States

    Support inbound and outbound phone lines for the pharmacy. Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals. Able to balance priorities, working with team members, bet Representative, Support, Pati ...

  • Equifax

    Customer Support Representative

    2 weeks ago

    Equifax Louisville, United States

    Customer Support Representative Our team is focused on providing the best customer service experience for our clients. The successful Technical Support Specialist will create customer satisfaction, use work opportunities to develop Omni Channel outcomes, and contribute insight fo ...

  • Knipper

    patient support representative

    2 weeks ago

    Knipper Louisville, KY , USA, United States

    YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. · Supp ...

  • Knipper Health

    patient support representative

    2 weeks ago

    Knipper Health Louisville, KY , USA, United States

    Overview · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pa ...

  • Knipper

    patient support representative

    2 weeks ago

    Knipper Louisville, KY , USA, United States

    YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benef ...

  • Restaurant Supply Chain Solutions LLC

    Customer Support Representative

    2 weeks ago

    Restaurant Supply Chain Solutions LLC Louisville, United States

    Job Description · Restaurant Supply Chain Solutions, LLC, a Yum Brands Co-op, is currently seeking a Customer Support Representative I to join the Restaurant Customer Support Team in Louisville, KY. · Overview of the Position: · This position is responsible for managing an arra ...

  • Peaksware

    Customer Support Representative

    3 days ago

    Peaksware Louisville, United States Full time

    This is a seasonal, hourly paid position where you will be expected to work 40 hours per week and is anticipated to last from July 1, 2024 through October 31, 2024 · We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their bes ...

  • Immediate Care

    Clerical Support Representative

    5 days ago

    Immediate Care Louisville, United States Full time

    Job Description · Team Health has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and ...

  • Ferguson Enterprises, Inc.

    HVAC Sales Support Representative

    2 weeks ago

    Ferguson Enterprises, Inc. Louisville, United States

    Include, but are not limited to the following:This position supports the HVAC customer group. Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or q Support, HVAC, Representative ...