- Process Orders for Replacement Equipment
- Respond to inbound calls
- Utilize tools, reports, and processes to perform job effectively.
- Ensure customer service key performance indicators are met.
- Pursues on-going personal and professional development.
- Integrity
- Ability to develop and make strategic solution decisions.
- Candidate will have an extremely high level of ambition and motivation for success, will be solutions
- Candidate will embrace change to drive results.
- Comfortable working in a fast-paced environment with the ability to shift gears quickly.
- Strong organizational skills, including ability to prioritize. Flexibility and adaptability to change is
- Candidate will promote and champion the RSCS World Class with Class Values (WC2) by acting with integrity,
- Bachelor's degree preferred.
- Minimum of 3 years of experience in order fulfillment, customer service, or sales support.
- Seeking strong order entry skills and the ability to use multiple systems to support a diverse portfolio of
- Prefer experience with restaurant equipment.
- Prefer experience supporting field/construction/development projects.
- Strong interpersonal, communication and organizational skills
- High ability to multitask under tight deadlines.
- Excellent written and verbal skills
- Strong computer skills in Word, Excel, Microsoft Teams, and Outlook
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Customer Support Representative - Louisville, United States - Restaurant Supply Chain Solutions LLC
Description
Job Description
Restaurant Supply Chain Solutions, LLC, a Yum Brands Co-op, is currently seeking a Customer Support Representative I to join the Restaurant Customer Support Team in Louisville, KY.
Overview of the Position:
This position is responsible for managing an array of front-facing duties such as processing orders for replacement equipment that come in primarily via phone calls.
Essential Functions:
dates to ensure all projects are managed to the expected delivery schedules.
o Determine accurate equipment selection with correct technical specifications.
o Resolve product, warranty, or service problems by clarifying the issue, determining the cause, and expediting correction to ensure resolution.
support team.
o Reach out to suppliers to resolve tracking discrepancies or other problem resolution.
o Monitor open order report to ensure on time delivery.
o Employ key tools and resources to provide customer shipping and status information.
o Build and maintain proficiency in the use of ERP, SharePoint, and Knowledge Management Systems.
o Provide support to resolve customer escalations and/or supplier issues.
o Demonstrate solid working knowledge of equipment and provide product technical information as needed.
o Provide support to resolve customer and/or supplier issues.
o Provide back up support to other duties in the customer support team over time.
World Class with Class - Our Values
Candidate will be a leader of WC2 values and proactively drive business solutions based on the following expectations:
o Ability to garner trust and respect of all constituents, while managing tight timelines in a dynamic
environment.
o Ability to make decisions.
o Breakthrough results
and respectful, serve our members and pursue growth and lifelong learning.
Required Education, Experience, and Skills: