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    Customer Support Representative - Louisville, United States - Equifax

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    Description

    Customer Support Representative Our team is focused on providing the best customer service experience for our clients. The successful Technical Support Specialist will create customer satisfaction, use work opportunities to develop Omni Channel outcomes, and contribute insight for informed change.

    At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, financial institutions, government agencies and consumers make critical decisions with greater confidence.

    Insights is a division of Workforce Solutions, Equifax's largest and fastest-growing business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nations most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.

    To accomplish our goals we focus on nurturing our people for career advancement and learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference. We are looking for talented team players to join us as we deliver on our mission of using data and technology for good.

    ****What youll do****

    Responds to customer product inquiries via telephone or written format via internet-based email or chat sessions.

    Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

    Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

    Documents customer information and recurring technical issues to support product quality programs and product development.

    ****What experience you need****

    Education o High School Diploma or equivalent

    IT Help Desk or PC setup experience

    ****What could set you apart****

    Associates or Bachelors degree in Computer Science, Social Work, Communications or related field

    Interpersonal skills and technical product knowledge and expertise are critical to responding to daily activities with a customer-centric presence

    Effective verbal and written communications skills to consult with management, business partners and vendors required

    Documentation and quality assurance processes experience

    PC configuration and installation knowledge

    Successful customer service experience in a call-center setting

    We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

    If this sounds like somewhere you want to work, dont delay, apply today - were looking for you

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran



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