- Support inbound and outbound phone lines for the pharmacy
- Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals
- Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail
- Accurately and completely capture information and update systems appropriately
- Be flexible, organized and able to comply with constantly changing program business rules
- Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution
- Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient's satisfaction.
- Provide availability, tracking and shipping information for patient's medication as needed
- Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
- Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.
- Execute day-to-day operations specific to the assigned program(s).
- Maintain patient confidentiality at all times.
- High school diploma or equivalent
- Two (2) years of work experience in a customer service or customer focused role
- Must have proven ability to provide consistently high-quality of service
- Associate Degree or technical school training in a related field
- One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
- Experience with HIPAA and patient services
- Bi-lingual, English and Spanish
- Demonstrated empathy and compassion
- Excellent verbal and written communication skills
- Excellent organization skills and detail oriented
- Balance multiple priorities to meet expected response deadlines
- Adaptable, flexible and readily adjust to changing situations
- Ability to work independently and as a member of a team
- Ability to comprehend and apply basic math principles
- Ability to apply logical thinking when evaluating practical problems
- Ability to present information and respond to questions from stakeholders
- Ability to interact with a diverse group
- Ability to listen and demonstrate a high degree of empathy
- Demonstrated computer skills includes Microsoft Word, Excel, and Outlook
- Display tact and diplomacy in response to unfavorable or negative situations
- Demonstrated sensitivity and understanding when speaking with patients
- Demonstrated passion for speaking with people in an outgoing way
- Location of job activities 100% inside
- Extensive manual dexterity (keyboarding, mouse, phone)
- Constant use of phone for communication
- Noise and/or vibrations exposure
- Frequently reach (overhead), handle, and feel with hands and arms
- Sit for prolonged periods of time
- Occasionally stoop, kneel, and crouch
- Occasionally lift, carry, and move up to 25 pounds
-
Client Support Representative
5 days ago
Paideia Management Louisville, United StatesPaideia Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Clien ...
-
patient support representative
2 weeks ago
Knipper Louisville, KY , USA, United StatesYOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. · Supp ...
-
Patient Support Representative
2 weeks ago
J. Knipper and Company, Inc. Louisville, United StatesSupport inbound and outbound phone lines for the pharmacy. Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals. Able to balance priorities, working with team members, bet Representative, Support, Pati ...
-
patient support representative
2 weeks ago
Knipper Health Louisville, KY , USA, United StatesOverview · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pa ...
-
patient support representative
2 weeks ago
Knipper Louisville, KY , USA, United StatesYOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benef ...
-
patient support representative
2 weeks ago
Knipper Louisville, KY , USA, United StatesThe Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. · Support inbound and outbound phone lines for the pharmacy · Answer calls, emails and/or other requests from patient ...
-
patient support representative
2 weeks ago
Knipper Louisville, KY , USA, United StatesYOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing comp ...
-
patient support representative
2 weeks ago
Knipper Health Louisville, KY , USA, United StatesOverview · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly g ...
-
patient support representative
2 weeks ago
Knipper Louisville, KY , USA, United StatesYOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benef ...
-
Customer Support Representative
1 day ago
Qualia Louisville, United StatesAt Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystemhomebuyers and sellers, len ...
-
Customer Support Representative
2 weeks ago
Equifax Louisville, United StatesCustomer Support Representative Our team is focused on providing the best customer service experience for our clients. The successful Technical Support Specialist will create customer satisfaction, use work opportunities to develop Omni Channel outcomes, and contribute insight fo ...
-
Customer Support Representative
2 weeks ago
Restaurant Supply Chain Solutions LLC Louisville, United StatesJob Description · Restaurant Supply Chain Solutions, LLC, a Yum Brands Co-op, is currently seeking a Customer Support Representative I to join the Restaurant Customer Support Team in Louisville, KY. · Overview of the Position: · This position is responsible for managing an arra ...
-
Customer Support Representative
5 days ago
Peaksware Louisville, United States Full timeThis is a seasonal, hourly paid position where you will be expected to work 40 hours per week and is anticipated to last from July 1, 2024 through October 31, 2024 · We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their bes ...
-
Clerical Support Representative
1 week ago
Immediate Care Louisville, United States Full timeJob Description · Team Health has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and ...
-
HVAC Sales Support Representative
2 weeks ago
Ferguson Enterprises, Inc. Louisville, United StatesInclude, but are not limited to the following:This position supports the HVAC customer group. Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or q Support, HVAC, Representative ...
-
Service Support Representative
2 days ago
Advantage Resourcing New Albany, United StatesAdvantage Resourcing is currently seeking qualified candidates for the latest direct-hire role of Service Support Representative in New Albany, IN. · Pay: Based on experience · Shift: 1st Shift, generally 8-10 hours per day, Monday through Friday, with occasional weekend and holi ...
-
Service Support Representative I
3 weeks ago
Industrial Physics New Albany, United StatesFill a primary role in the administrative support and operations of the services organization. Duties include, but are not limited to: Monitor the service inbox for inquiries and provide timely assistance to both internal & external customers. Inbox Representative, Support, Techn ...
-
Service Support Representative I
2 weeks ago
Industrial Physics New Albany, United StatesJob Type · Full-time · Description · Fill a primary role in the administrative support and operations of the services organization. Duties include, but are not limited to: · Monitor the service inbox for inquiries and provide timely assistance to both internal & external custo ...
-
Human Resources Manager
1 week ago
SYSCO Louisville, United States Full timeCompany: · US0011 Sysco Louisville, Inc.Zip Code: · 40214Minimum Level of Education: · Bachelor's DegreeMinimum Years of Experience: · 5 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual ...
-
Design Quality Engineer
1 week ago
Actalent Louisville, United States Full timeOBJECTIVE OF THE POSITION: · The Design Quality Engineer II collaborates with other staff on the product design, research and development, marketing and manufacturing teams to create highly functional products or services that are aligned with the company's goals and mission. · T ...
patient support representative - Louisville, KY , USA, United States - Knipper Health
Description
OverviewYOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team
The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.
Qualifications
MINIMUM JOB REQUIREMENTS:
PREFERRED EDUCATION AND EXPERIENCE:
KNOWLEDGE, SKILLS & ABILITIES:
PHYSICAL DEMANDS: