Employee Customer Service Representative - Jeffersonville, United States - Apex Dynamics

Apex Dynamics

Verified Company

Jeffersonville, United States

1 week ago

Posted by:

Savannah Johnson

beBee Recruiter

Description

"We bring together what belongs together.

We are currently looking for a full-time or part-time employee (m/f/d) for our client in Jeffersonville for direct placement, starting immediately or at a later date.

Our client is a globally operating company with more than employees and has a presence on all continents. Every day, each of us uses something that was manufactured on one of their machines.

These are your diverse tasks:
General customer support for international new and existing customers
Creating quotes for customers in collaboration with local service coordinators
Liaison between customers and production, sales, field service, order processing, and accounting to clarify status, production, delivery, and invoice inquiries
Reviewing warranty claims
Handling complaints
Processing customer returns, backorders, and exchanges
Communicating internal and/or external customer requirements to superiors and team members
Providing administrative support for service technicians worldwide

What you ideally bring with you:
Completed commercial training, e.g. industrial clerk / freight forwarder / wholesale and foreign trade clerk (m/f/d)
Ideally, some professional experience in a similar position
Experience in customer support for international customers and in mechanical engineering is an advantage
Experience with ERP systems (Microsoft Navision) is an advantage
Customer- and solution-oriented thinking
Ability to work independently and take responsibility, sense of priorities
High team spirit