Customer Service Representative - San Leandro, United States - Grovesindustrial

Grovesindustrial San Leandro, United States

3 weeks ago

Description

** Customer Service Representative**

**Job Category****:** Operations **Requisition Number****:** CUSTO01738 Showing 1 location **Job Details**

**Description**

**SUMMARY:**

T he Customer Service Representative will be responsible for answering telephone call inquiries and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction.

**DUTIES AND RESPONSIBILITIES:**

Successful candidate will master skills in handling customer interactions via phone, e-mail and mail

Log into phone system and use appropriate codes for activities

Effectively manage work hours and demonstrate strong organizational skills

Process requests for quotations, order entry and product questions from customers

Ensure accurate order entry and timely feedback to customer inquiries

Serve as a role model for peer group and new hires

Monitor and review performance to operational metrics, order processing and service level reporting

Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities

Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction

Other duties as assigned

Reports to the Customer Service Manager

**SKILLS AND EXPERIENCE REQUIRED:**

Excellent listening skills and the ability to empathize with customers

Thorough, organized and systematic in approach to work

Strong verbal and written communication skills

Skilled at establishing and maintaining effective working relationships

Ability to manage self in a fast-paced business environment

Moderate to advanced skills in technology

Bachelor's degree in a related field or three years of customer service experience

History of successful customer service roles

Proven ability to use operating systems and other third-party software to service customer needs effectively

Professional maturity, integrity and a positive attitude

Industry knowledge desired but not required

Strong ability to work well under pressure

Passionate, Adaptable, Customer Focused and Teamwork oriented

Strong sense of urgency and accountability

**EMPLOYMENT OPPORTUNITY INCLUDES:**

Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing

Career growth

*DGI Supply is an Equal Opportunity Employer. Candidates are subject to post-offer background checks and a drug screen.*

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

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