Apprenticeship Program Manager - Remote, United States - Interplay Learning

Description

Interplay Learning sits at the intersection of EdTech, Virtual Reality, and Enterprise Software as it modernizes Learning Management & Content Systems throughout the skilled trade industries.

Since 2016, Austin-based Interplay Learning has been building better training, better careers and better lives for its customers and their employees.

Our award-winning online and VR training for the essential skilled trades, including HVAC, Plumbing, Electrical, Solar, Multi-Family Maintenance and Facilities Maintenance workforces, is scalable and more effective than traditional training methods. By leveraging immersive learning technology, Interplay's customers are able to train and practice hands-on learning from a desktop, phone, tablet, or in virtual reality. The result is a highly trained employee who is job-ready in weeks, not years.

Our digital experiential learning platform, SkillMill, conveniently turns any space into a training lab with its short video courses, 3D simulations, knowledge checks, coaching, community, and connectivity.

Awards & Recognition:

• Backed by best-in-class VC's, we are positioned for exciting growth
• Forbes 2024, America's Best Startup Employers
• Built-In, Best Midsize Places to Work In Austin 2023 & 2024
• Fast Company's World Changing Ideas Awards in the Education, General Excellence, and On the Rise categories

Position: Apprenticeship Program Manager

The Apprenticeship Program Manager will serve as a key member of the growing Education & Workforce Development team at Interplay. Reporting to the Manager of Apprentice Services, this person will ensure the successful launch and management of apprenticeship & pre-apprenticeship programs, including day-to-day support, renewal, and expansion.

This is a fantastic opportunity to learn more about apprenticeship & program management in a fast-growing space.

This position is full-time and remote. Location is flexible within the United States. Limited travel may be required.

Why this position:

• Meaningful, impactful projects
• Mission-driven company
• Dive into the exciting challenges of incorporating VR and 3D simulations into apprenticeship and training curriculum

What you'll do:

• Partner closely with Customer Success on post-sale implementation and onboarding for apprenticeship and pre-apprenticeship customers.
• Formulate apprentice success plans, including defining success and tracking metrics.
• Launch programs with employers and apprentices, including training and ensuring employer requirements are in place.
• Verify apprentice progress through reports from WorkHands and Interplay's SkillMill platform.
• Conduct monthly, quarterly, and bi-annual reviews as needed for employers and apprentices to ensure full adoption and engagement.
• Conduct annual audits with employer partners to ensure state/federal requirements are met.
• Assist with journeyman credentialing applications.
• Gain familiarity with unique customer needs across enterprise, commercial, education, and workforce development accounts.
• Understand program requirements and processes at state and federal level (Dept of Labor employer/apprentice requirements, eligibility, curriculum, pay scale, etc).
• Strive for a seamless client experience, including identifying opportunities to streamline and improve in collaboration with Customer Success and the broader Apprenticeship team
• Partner with other teams (customer success, content, sales, product, technology) to ensure platform capabilities are aligned with employer/apprentice needs.

Who you are:

• Thrive in a fast-paced and rapidly changing environment
• Confident communicator who enjoys phone and e-mail conversations, as well as presenting both 1:1 and large groups
• Comfortable navigating and operating in ambiguous situations
• Obsessed with details
• Thoughtful execution
• Team player and collaborator with internal and external teams
• Customer service mindset, including fast response times and proactive communication
• Super coachable and open to feedback - together we get better

Requirements:

• 3+ years of experience working with apprenticeship programs and/or in a customer-facing role, including developing and implementing training
• Demonstrated understanding of Dept of Labor apprenticeship requirements and eligibility
• Strong organizational skills
• Passion for edtech, education, and/or apprenticeship
• Ability to communicate with individuals and groups, both verbally and in writing, at all levels and under stressful conditions.
• Familiarity with Trades organizations and standards is preferred
• Demonstrate multicultural competence and maintain an educational and work environment that affirms commitment to equity, diversity, and inclusion.
• Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.
• If your resume is a match, we will request that you record an intro video. Instructions will be provided if you are selected.

Pay: $75,000

Interplay Learning Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Company Benefits:

• Remote-first culture and flexible hours
• Learning resources and annual learning reimbursement
• Family-friendly policies
• Generous vacation policy includes 3 weeks of PTO, 1 week Winter Break, holidays and sick days
• Medical, vision and dental insurance coverage
• 401k
• Private company stock options
• Mental health and wellness resources
• Virtual/in person social events

Diversity Statement

At Interplay Learning, diversity and inclusion are fundamental to who we are and how we operate our business. We're building a diverse workforce that cultivates and supports all individuals for the betterment of each other, our company, and our customers. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. Interplay Learning commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Interplay Learning is an equal opportunity employer and welcomes everyone to our team. If you need any reasonable accommodation at any point in the application or interview process, please let us know.

Equal Employment Opportunity

Interplay Learning is committed to providing equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.