Jobs
>
Remote

    Manager of Commercial Programs - Remote, United States - Harley-Davidson

    Harley-Davidson
    Harley-Davidson Remote, United States

    1 week ago

    Default job background
    Description

    Auto req ID: 23299
    Title: Manager of Commercial Programs
    Job Function: Customer & Dealer Operations
    Location: Remote
    Company: Harley-Davidson Motor Company
    Full or Part-Time: Full Time

    At Harley-Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

    We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

    This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that's sufficient for completing their job remotely.

    Job Summary


    The Manager of Contact Center Commercial Programs primary responsibility is to develop, lead and motivate the team of Commercial Programs support center professionals to be a highly performing team. They will be responsible for both internal staff and external partners, leading them to deliver excellent software and technical support to customers with outstanding customer service, satisfaction, timeliness and revenue goals. They are to develop and maintain a knowledge center supporting all H-D Membership & Loyalty (M&L) and Retail Sales, eCommerce, software solutions. The Manager of Contact Center Commercial Programs will assess the needs of customers and identify possible trends and/or patterns based on call volume, severity, and type, and ensure that proper processes are created and adhered to minimize customer related issues with our Commercial Programs. This Manager assures optimal customer support experiences by continuously improving the support center professionals' knowledge of membership and loyalty & retail systems products and services and emerging technology. This position provides direction and support to the support center professionals on issues, such as product support, customer service, communication, and technical skills to enhance the quality of support delivered. This position will provide direction to the internal and external Commercial support center professionals on how to assess and solve eCommerce and M&L customer problems in a timely manner. Additionally, this role will be responsible for establishing and managing the eCommerce and M&L Support Center professionals revenue targets and ensure they achieve them.

    Job Responsibilities



    • Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, and coach and assist team members to deliver quality support.

    • Lead the selection of contact center suppliers and manage their performance to all customer satisfaction, revenue, and cost metrics for current and future markets.

    • Align and execute the eCommerce and M&L plan to deliver on the Customer Operations strategy.

    • Manage eCommerce and M&L Support Center resources for optimal performance including preparing staffing plans, maintaining high level of employee morale within the team.

    • Maintain a thorough understanding of all Retail Systems product changes and developments to ensure eCommerce and M&L Support Center professionals have a high level of understanding.

    • Prepare the support team for new product/service release

    • Resolve daily issues of a complex scope that impact the team and overall business objective

    • Represent the eCommerce and M&L customer support center in all manager/leadership meetings.

    Education Requirements


    Bachelor's Degree Required

    Education Specifications


    N/A

    Experience Requirements


    Required

    • Typically requires a minimum of 8 years of related experience.

    • Requires 8 years of Support Center experience, managing /leading staff members in a department

    • Technical orientation sufficient to understand the product offerings

    • Excellent interpersonal skills to interact with customers and all Harley-Davidson staff members

    • Demonstrated leadership skills

    • Exceptional analytical and problem-solving skills.

    • Process oriented, but must also be flexible and innovative.

    • Strong verbal and written communication skills.
    Preferred

    • Prior experience with retail, motorcycle, or automotive industries is a plus

    Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

    The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

    We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

    Applicants must be currently authorized to work in the United States.

    Direct Reports: Yes

    Travel Required: 0 - 10%
    Pay Range: 88, ,400
    Visa Sponsorship: This position is not eligible for visa sponsorship

    Relocation: This position is not eligible for relocation assistance

    #LI-REMOTE

  • EMCOR Facilities Services

    Facility Manager

    2 days ago

    EMCOR Facilities Services Remote, United States

    **About Us**: · EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial se ...

  • Internova Travel Group

    Corporate Counsel

    1 week ago

    Internova Travel Group Remote, United States

    The Corporate Counsel will report directly to the General Counsel and provide general legal support to the business. The Corporate Counsel will be primarily responsible for supporting the organizations legal needs with respect to commercial, compliance, and regulatory matters, wi ...

  • Procore Technologies, Inc.

    Senior Manager Legal Operations, CLM

    1 week ago

    Procore Technologies, Inc. Remote, United States

    Job Description · We're looking for a results-oriented Senior Manager, Legal Operations - CLM to join Procore's fast-growing Legal, Regulatory & Compliance (LRC) Department. In this new role, you'll transform the way we leverage our Contract Lifecycle Management (CLM) solution - ...

  • Hearst Television

    Operations Technician

    2 weeks ago

    Hearst Television Remote, United States Full time

    Broadcast Operations Technician · WBAL TV, the NBC affiliate in Baltimore, MD has an opening for an experienced broadcast Operations Technician. The Operations Technician maintains the technical integrity of the station's on-air signals and its equipment from acquisition to distr ...

  • Keylent

    Delta Dental

    1 week ago

    Keylent Remote, United States

    This is Old Requirement · Delta Dental - REMOTE - $60/hr - CLINICAL Data Analyst · Principal Analyst, Real World Data (RWD) Insights · Qualifications · Graduate degree in Epidemiology, Biostatistics, Clinical Informatics, or related quantitative field. · At least 5 years' experie ...

  • HealthEdge

    Senior Project Manager, Office of the Customer

    1 week ago

    HealthEdge Remote, United States

    Overview · Position Overview: · We are seeking to hire an Office of the Customer (OOTC) Senior Project Manager to join the Customer Success Operations team and help the OOTC proactively and measurably improve customer results/success while driving a cultural shift to customer obs ...

  • MacNair Travel Management

    Corporate Contracts Attorney

    1 week ago

    MacNair Travel Management Remote, United States

    Corporate Contracts Attorney - Remote · Embark on the next step in your career journey with Direct Travel · As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is a leading provider of corporate travel management, leisure, and meetings and ...

  • Extend

    Legal Counsel

    1 week ago

    Extend Remote, United States

    About Extend: · Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service. · Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in sto ...

  • Symbotic

    Senior Accounts Manager

    1 day ago

    Symbotic Remote, United States Full time

    Who we are · With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased effic ...

  • Symbotic

    Accounts Manager

    1 day ago

    Symbotic Remote, United States Full time

    Who we are · With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased effic ...

  • ENGIE

    Associate General Counsel- Energy Marketing NA, Inc

    3 weeks ago

    ENGIE Remote, United States

    What You Can Expect · As the Associate General Counsel in Houston, Texas you will be responsible for being a subject-matter expert in the wholesale energy trading business who will expand the legal capabilities of ENGIE's Global Energy Management & Sales ("GEM") business platform ...

  • EthosEnergy

    Reliability Manager

    3 weeks ago

    EthosEnergy Remote, United States

    Job Responsibilities · * Responsibilities include the following; however, other duties may be assigned as needed: · * Coordinate with internal and external resources to operate the power plant fleet safely, reliably, and effectively. · * Own the development, revisions, and implem ...

  • Logistics Management Institute

    Senior Laboratory Scientist

    1 week ago

    Logistics Management Institute Remote, United States

    Overview · LMI is seeking a Senior Laboratory Scientist to join our DHS CWMD Operations Support Directorate, BioWatch Team. This position requires an Active Secret clearance and the ability to obtain DHS Suitability. While the Client's location is in Washington, DC, this is an Of ...

  • Empower AI Inc.

    2024-7668

    1 week ago

    Empower AI Inc. Remote, United States

    Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challeng ...

  • Sandbox AQ

    PhD Residency

    1 week ago

    Sandbox AQ Remote, United States

    Ready to join the AQ era? · SandboxAQ is solving challenging problems with AI + Quantum for positive impact. We partner with global leaders in government, academia, and the private sector to identify applications that would benefit from quantum-based applications to current and f ...

  • Logistics Management Institute

    Policy Specialist

    1 week ago

    Logistics Management Institute Remote, United States

    Overview · LMI is seeking a skilled Policy Specialist at a consultant level to support the United States Postal Service (USPS). The Policy Specialist will be part of an LMI team who will assess, adjudicate, and update/redraft USPS policies to eliminate unnecessary policies and st ...

  • Hearst Television

    Announcer

    2 weeks ago

    Hearst Television Remote, United States Full time

    Radio Announcer · WIYY-FM (98 ROCK) in Baltimore is looking for a Part-Time On-Air Radio Announcer who can host a mainstream rock music format. You will report to the Program Director. · Responsibilities · Host on-air show. · Show prep. · Operate on-air studio console and audio s ...

  • Palo Alto Networks Inc.

    Consulting Director, SOC Advisory, Proactive Services

    1 week ago

    Palo Alto Networks Inc. Remote, United States

    Company Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a co ...

  • GE Aerospace

    Staff Acoustics Engineer

    1 week ago

    GE Aerospace Remote, United States Paid Work

    Job Description Summary · Job Description · Role Summary · The Staff Acoustics Engineer will work with the Acoustics and Installation Aerodynamic team to perform acoustic design and analysis, lead community noise assessments, and execute noise source analysis for commercial aircr ...

  • Allbridge

    Infrastructure Network Engineer

    3 weeks ago

    Allbridge Remote, United States

    Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribb ...