Jobs
>
Omaha

    Customer Support Specialist - Omaha, NE, United States - Fidelity Investments

    Fidelity Investments
    Fidelity Investments Omaha, NE, United States

    3 weeks ago

    Fidelity Investments background
    Description

    Job Description:

    Financial Customer Associate - Bi-Lingual – Omaha, NE Area only

    Are you looking for a career where you will make a difference in people's lives while primarily working from home?

    If so, consider joining our customer service team. We're hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.

    Apply today to join the next class of Financial Customer Associates . This is a full-time, primarily phone-based contact center position and you do not need a finance background to succeed in the role. We're looking for individuals who care about and can relate with others. We provide paid training, a complete work from home computer package, and all the resources you need.

    Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.

    Make an Impact By

    · Establishing rapport and showing empathy with customers, making them feel valued

    · Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client

    · Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately

    · Defining a problem clearly and raising concerns when necessary

    · Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues

    · Assisting customers with professionalism while following measurable business goals

    The Expertise and Skills You Bring

    · Having a degree or customer service experience is helpful. If you d on't have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education .

    · Listening and empathy skills to support the challenges of our diverse customers

    · Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)

    ·"Of service" attitude towards others and being a supportive teammate

    · Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test

    · Pro-active problem-solving skills

    · Ability to manage challenging situations and conversations via voice or digital channels

    · Utilizing effective questioning to uncovering hidden customer needs

    · Identifying the actions needed to obtain positive outcomes

    Benefits

    At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally.

    Schedule

    Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.

    #LI-REMOTE

    Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates

    Certifications:

    Company Overview

    Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

    Join Us

    At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

    Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

    At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

    We invite you to Find Your Fidelity at .

    Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

    Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.

    We welcome those with experience in jobs such as Accounting Manager, Field Client Relationship Manager, and Financial Analyst and others in the Accounting and Finance to apply.

  • Crimson Enterprises

    Sales Support Specialist

    2 weeks ago

    Crimson Enterprises Ruth, United States

    We, the Pforzheimer PV.A Sales GmbH, founded in 2015 and led by Markus and Christopher Kusterer, have decades of industry experience in the segments of exclusive vehicles and medical technology. We specialize in arranging financing for new and used cars, vintage cars, PV systems, ...

  • Prairie Flower Casino

    IT Support Specialist

    2 days ago

    Prairie Flower Casino Omaha, United States

    Job Description · Job DescriptionSUMMARY · This position provides technology tools and support for the operations of Prairie Flower Casino. The IT Support Specialist will help with helpdesk and be responsible for assisting in the maintenance, configuration, and reliable operation ...

  • Interpublic Group

    Vendor Support Specialist

    3 days ago

    Interpublic Group Omaha, United States

    BROAD FUNCTION: · The Vendor Support Specialist will be responsible for interacting with a broad range of potential vendors invited to register via our Ariba SLP vendor portal. They will use their knowledge of the Ariba system to assist new and existing vendors with the creation ...

  • CLAAS

    Business Support Specialist

    2 weeks ago

    CLAAS Omaha, NE, United States

    Job Description: The Business Support Specialist supports sales invoicing for all the FARMPOINT (HCE) locations. The position also supports accounts payable, accounts receivable, as well as conducts some light accounting functions, and management reporting. Responsible for prepar ...

  • State of Nebraska

    Behavioral Support Specialist

    1 week ago

    State of Nebraska Omaha, United States

    The work we do matters · Hiring Agency: · Health & Human Services - Agency 25 · Location: · Omaha Job Posting · Hiring Rate: · $18.261 · Classification Salary Range: · $ $26.92 · Job Posting: · JR Behavioral Support Specialist (Open) · Applications No Longer Accepted On (If no da ...

  • HireVenture

    Technical Support Specialist

    3 days ago

    HireVenture Omaha, United States

    Job Description · Job DescriptionOur client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic ...

  • The Reserves Network Inc

    IT Desktop Support Specialist

    1 week ago

    The Reserves Network Inc Omaha, United States

    Job Description · Job DescriptionIT Desktop Support Specialist needed to fill a new position for a global metal fabrication company headquartered in Omaha, NE. Apply today to take advantage of this exciting opportunityWHAT IS GREAT ABOUT THIS OPPORTUNITY?DIRECT HIRE · ONSITE onl ...

  • Leidos Holdings Inc.

    Operations Support Specialist

    1 week ago

    Leidos Holdings Inc. Omaha, United States

    · Looking for a rewarding career path? · Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate s ...

  • Remarcable Inc.

    Technical Support Specialist

    5 days ago

    Remarcable Inc. Omaha, United States

    Job Description · Job DescriptionBenefits:401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Health insurance · Paid time off · Tuition assistance · Vision insurance · Wellness resources · Overview · We are seeking a detail-oriented problem sol ...

  • Omaha Children's Hospital

    Radiology Support Specialist

    1 week ago

    Omaha Children's Hospital Omaha, United States

    **Schedule: Mon - Fri 2:30 pm - 7:00 pm / Sat. 6:30am - 3:30pm** · **Position offers full time benefits** · At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional ...

  • Fidelity Investments

    Customer Support Specialist

    4 days ago

    Fidelity Investments Omaha, United States

    Job Description:Financial Customer Associate – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people's lives while primarily working from home? If so, consider joining our customer service team. We're hiring great people with a passion for hel ...

  • Children's Hospital & Medical Center

    Radiology Support Specialist

    2 weeks ago

    Children's Hospital & Medical Center Omaha, United States

    Job Description · Schedule: Mon - Fri 2:30 pm - 7:00 pm / Sat. 6:30am - 3:30pm · Position offers full time benefits · At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and pro ...

  • Heartland Family Service

    Recovery Support Specialist

    1 week ago

    Heartland Family Service Omaha, United States

    Job Description · Job DescriptionAt Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bri ...

  • Fidelity Investments

    Customer Support Specialist

    1 week ago

    Fidelity Investments Omaha, United States

    Job Description:Financial Customer Associate – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people's lives while primarily working from home? If so, consider joining our customer service team. We're hiring great people with a passion for hel ...

  • Phoenix Innovations

    Sales Support Specialist

    2 weeks ago

    Phoenix Innovations Tabor, United States

    We - Ströer - are a leading German out-of-home advertising company and offer advertising clients individualized, fully integrated complete solutions along the entire marketing and sales value chain. With our "OOH plus" strategy, we focus on the strengths of the out-of-home busine ...

  • Child & Family Resources

    Family Support Specialist

    2 weeks ago

    Child & Family Resources Douglas, United States Full time

    GENERAL DESCRIPTION: · The Family Support Specialist in Cochise County is responsible for providing home-based prevention services focusing on supporting the parent child relationship, attachment, and family enhancement through child development education, play, goal setting, ass ...

  • Fidelity Investments

    Customer Support Specialist

    2 days ago

    Fidelity Investments Omaha, United States Full time

    Job Description: · Financial Customer Associate - Bi-Lingual - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...

  • Olympus Corporation of the Americas

    Onsite Support Specialist

    1 week ago

    Olympus Corporation of the Americas Omaha, United States Paid Work

    Working Location:Nebraska, Omaha · Workplace Flexibility:Onsite · Are you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together. · Olympus, a leading medical technology company, has focused on making people's ...

  • Fidelity Investments

    Customer Support Specialist

    2 weeks ago

    Fidelity Investments Omaha, United States

    Job Description: Financial Customer Associate - Bi-Lingual - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people wi ...

  • Fidelity Investments

    Customer Support Specialist

    1 week ago

    Fidelity Investments Omaha, United States Full time

    Job Description: · Financial Customer Associate - Bi-Lingual - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...