- Provide technical support to customers via phone, email, chat, or remote assistance tools.
- Troubleshoot hardware and software issues related to our client's products or services, diagnosing problems and identifying solutions.
- Guide customers through the installation, configuration, and setup of products or services, ensuring optimal performance and functionality.
- Document and track customer inquiries, issues, and resolutions using a ticketing system or CRM software.
- Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to escalate and resolve complex technical issues.
- Stay informed about product updates, enhancements, and technical specifications, maintaining a thorough understanding of our client's offerings.
- Provide training and guidance to customers on product features, functionality, and best practices.
- Participate in the development and improvement of support processes and documentation to enhance efficiency and effectiveness.
- Continuously strive to exceed customer expectations and deliver exceptional service that fosters long-term customer relationships.
- Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications or equivalent experience may be considered.
- Proven experience in technical support or customer service, preferably in a technology-related industry.
- Strong technical aptitude and troubleshooting skills, with the ability to analyze and resolve technical issues effectively.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Familiarity with hardware, software, networking, and operating systems
- Customer-focused mindset with a passion for delivering superior service and support.
- Ability to work independently with minimal supervision and collaborate effectively in a team environment.
- Detail-oriented with strong organizational and multitasking abilities.
- Experience with ticketing systems or CRM software is preferred.
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Sales Support Specialist
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Crimson Enterprises Ruth, United StatesWe, the Pforzheimer PV.A Sales GmbH, founded in 2015 and led by Markus and Christopher Kusterer, have decades of industry experience in the segments of exclusive vehicles and medical technology. We specialize in arranging financing for new and used cars, vintage cars, PV systems, ...
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Prairie Flower Casino Omaha, United StatesJob Description · Job DescriptionSUMMARY · This position provides technology tools and support for the operations of Prairie Flower Casino. The IT Support Specialist will help with helpdesk and be responsible for assisting in the maintenance, configuration, and reliable operation ...
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State of Nebraska Omaha, United StatesThe work we do matters · Hiring Agency: · Health & Human Services - Agency 25 · Location: · Omaha Job Posting · Hiring Rate: · $18.261 · Classification Salary Range: · $ $26.92 · Job Posting: · JR Behavioral Support Specialist (Open) · Applications No Longer Accepted On (If no da ...
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Interpublic Group Omaha, United StatesBROAD FUNCTION: · The Vendor Support Specialist will be responsible for interacting with a broad range of potential vendors invited to register via our Ariba SLP vendor portal. They will use their knowledge of the Ariba system to assist new and existing vendors with the creation ...
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Business Support Specialist
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CLAAS Omaha, NE, United StatesJob Description: The Business Support Specialist supports sales invoicing for all the FARMPOINT (HCE) locations. The position also supports accounts payable, accounts receivable, as well as conducts some light accounting functions, and management reporting. Responsible for prepar ...
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The Reserves Network Inc Omaha, United StatesJob Description · Job DescriptionIT Desktop Support Specialist needed to fill a new position for a global metal fabrication company headquartered in Omaha, NE. Apply today to take advantage of this exciting opportunityWHAT IS GREAT ABOUT THIS OPPORTUNITY?DIRECT HIRE · ONSITE onl ...
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Operations Support Specialist
2 weeks ago
Leidos Holdings Inc. Omaha, United States· Looking for a rewarding career path? · Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate s ...
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1 week ago
Remarcable Inc. Omaha, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Health insurance · Paid time off · Tuition assistance · Vision insurance · Wellness resources · Overview · We are seeking a detail-oriented problem sol ...
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Customer Support Specialist
2 weeks ago
Fidelity Investments Omaha, United StatesJob Description:Financial Customer Associate – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people's lives while primarily working from home? If so, consider joining our customer service team. We're hiring great people with a passion for hel ...
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2 days ago
Akkodis Omaha, United StatesTechnical Support Specialist Job in Omaha, Nebraska · Are you looking for an opportunity to work for a company on the rise who is growing rapidly? If so, this is the position for you Akkodis is seeking a Technical Support Engineer to provide on-site (Omaha, NE) hardware/software ...
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Children's Hospital & Medical Center Omaha, United StatesJob Description · Schedule: Mon - Fri 2:30 pm - 7:00 pm / Sat. 6:30am - 3:30pm · Position offers full time benefits · At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and pro ...
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Radiology Support Specialist
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Omaha Children's Hospital Omaha, United States**Schedule: Mon - Fri 2:30 pm - 7:00 pm / Sat. 6:30am - 3:30pm** · **Position offers full time benefits** · At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional ...
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Fidelity Investments Omaha, United StatesJob Description:Financial Customer Associate – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people's lives while primarily working from home? If so, consider joining our customer service team. We're hiring great people with a passion for hel ...
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Fidelity Investments Omaha, NE, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peopl ...
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Phoenix Innovations Tabor, United StatesWe - Ströer - are a leading German out-of-home advertising company and offer advertising clients individualized, fully integrated complete solutions along the entire marketing and sales value chain. With our "OOH plus" strategy, we focus on the strengths of the out-of-home busine ...
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Fidelity Investments Omaha, United States Full timeJob Description: · Financial Customer Associate - Bi-Lingual - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
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Operations Support Specialist
4 days ago
Leidos Omaha, United StatesDescription · Looking for a rewarding career path? · Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, a ...
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Child & Family Resources Douglas, United States Full timeGENERAL DESCRIPTION: · The Family Support Specialist in Cochise County is responsible for providing home-based prevention services focusing on supporting the parent child relationship, attachment, and family enhancement through child development education, play, goal setting, ass ...
Technical Support Specialist - Omaha, United States - HireVenture
Description
Job Description
Job DescriptionOur client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic team.
Position Overview:
As a Technical Support Specialist, you will play a key role in providing technical assistance and troubleshooting support to customers, ensuring the successful implementation and operation of our client's products or services. You will be responsible for resolving technical issues, answering inquiries, and delivering high-quality customer service to enhance the overall customer experience.
Key Responsibilities:
Qualifications:
Apply Today
Join our client's dedicated team and contribute to providing best-in-class technical support to customers.
If you are a proactive and customer-oriented individual with a passion for technology and problem-solving, we invite you to apply for the Technical Support Specialist position.
We thank all applicants for their interest.
Please note, only those selected for an interview will be contacted. All others will be considered for future placement opportunities.
Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Equal Employment Opportunity: HireVenture is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Confidentiality Notice: This job description and any accompanying attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to whom they are addressed. If you have received this communication in error, please notify the sender immediately and delete the original message.
Copyright: This job description is copyrighted by HireVenture. Unauthorized use, reproduction, or distribution of this material is strictly prohibited without the written consent of HireVenture.
Note: The information provided in this job description is subject to change without notice. Please refer to the latest version of the job description available on our website for the most up-to-date information.
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