- Monitor a mailbox used by vendors who are experiencing difficulties in creating their Ariba profiles, or navigating to the IPG registration form in the Ariba SLP vendor portal.
- Create and maintain a database of common issues and processes to resolve.
- Communicate with vendors on the phone and via email to help understand issues and recommend steps to successfully allow them to register in the portal.
- Develop an in-depth understanding of the Ariba registration process, including the creation of new Ariba accounts and linking existing accounts to IPG forms.
- Act as the primary contact between IPG and Ariba support to resolve vendor registration issues.
- Assist in routine inactivation of expired registration invitations, resubmits on behalf of the vendor, and other system activities as needed.
- Active involvement in the expansion of the use of the Ariba SLP system.
- Bachelor's degree preferred, or applicable experience in lieu
- Excellent communication skills
- Proven ability to understand and manage complex systems and processes
- Knowledge of Ariba SLP system
- Successful track record of effectively managing competing priorities
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Sales Support Specialist
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IT Support Specialist
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Behavioral Support Specialist
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Business Support Specialist
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Operations Support Specialist
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Customer Support Specialist
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Fidelity Investments Omaha, United StatesJob Description:Financial Customer Associate – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people's lives while primarily working from home? If so, consider joining our customer service team. We're hiring great people with a passion for hel ...
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Technical Support Specialist
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Akkodis Omaha, United StatesTechnical Support Specialist Job in Omaha, Nebraska · Are you looking for an opportunity to work for a company on the rise who is growing rapidly? If so, this is the position for you Akkodis is seeking a Technical Support Engineer to provide on-site (Omaha, NE) hardware/software ...
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Radiology Support Specialist
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Customer Support Specialist
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Fidelity Investments Omaha, United StatesJob Description:Financial Customer Associate – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people's lives while primarily working from home? If so, consider joining our customer service team. We're hiring great people with a passion for hel ...
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Family Support Specialist
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Customer Support Specialist
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Fidelity Investments Omaha, United States Full timeJob Description: · Financial Customer Associate - Bi-Lingual - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
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Operations Support Specialist
1 week ago
Leidos Omaha, United StatesDescription · Looking for a rewarding career path? · Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, a ...
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Onsite Support Specialist
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Olympus Corporation of the Americas Omaha, United States Paid WorkWorking Location:Nebraska, Omaha · Workplace Flexibility:Onsite · Are you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together. · Olympus, a leading medical technology company, has focused on making people's ...
Vendor Support Specialist - Omaha, United States - Interpublic Group
Description
BROAD FUNCTION:
The Vendor Support Specialist will be responsible for interacting with a broad range of potential vendors invited to register via our Ariba SLP vendor portal.
They will use their knowledge of the Ariba system to assist new and existing vendors with the creation of their Ariba profiles, navigating to the IPG registration page where the details needed for vendor creation are collected, and managing updates.
Excellent communication skills are essential to effectively instruct domestic and international vendors of widely varying levels of technical expertise in the proper use of the Ariba SLP system.
The continued development and update of process documents will be critical as experience in troubleshooting various scenarios encountered increases.This person will also be the point of escalation for Range support tickets submitted when the Client Service team is unable to resolve.
Flexibility and the willingness to keep working until issues are resolved is key to success in this position.ESSENTIAL FUNCTIONS:
EDUCATION AND EXPERIENCE REQUIREMENTS: