Mgr, Guest Services - Bloomington, United States - Great Wolf Resorts

Great Wolf Resorts Bloomington, United States

6 days ago

Description

** Mgr, Guest Services**

**Job Category****:** Guest Services **Requisition Number****:** MGRGU11718 Showing 1 location **Job Details**

**Description**

At Great Wolf, our **Guest Services Manager** strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.

**Essential Duties & Responsibilities**

Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)

Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property

Audits systems & reviews reports understanding gaps in performance execution of brand and service standards

Assists with guest services functions as needed

Assists in training staff and developing for potential career advancement

Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.

Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

**Basic Qualifications & Skills**

High School Diploma or equivalent education/experience

1+ year previous Front Desk/Guest Service management experience

Must be flexible regarding schedule, based on business demands

Previous experience demonstrating strong customer service

Successful completions of a criminal background check and drug screen

**Desired Qualifications & Skills**

Bachelor's Degree in Hospitality, Hotel Management or related field

Ability to multi-task and prioritize a variety of tasks with minimal direction

Proven teamwork skills

Enthusiastic and energetic

Excellent communication skills

**Physical Requirements**

Ability to lift up to 20 pounds

Able to sit and/or stand for long periods of time

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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