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Guest Service Representative - Bloomington, United States - Mall of America
Description
**JOB DESCRIPTION**
**LOCATION**
**VIDEOS**
**PHOTOS**
LOGIN Guest Service Representative - Part Time - $300 Sign On Bonus Mall of America DESCRIPTION **PURPOSE:** To ensure guests have a positive shopping and entertainment experience by acting as the mall's front-line guest service ambassador.
**ESSENTIAL DUTIES AND RESPONSIBLITIES:**
Provide all callers and visitors to the guest service desks and kiosks with prompt and courteous service
Greet guests in a professional manner, providing requested information efficiently
Assist guests with the purchase of MOA gift cards, merchandise and rental items such as strollers and electronic carts
Oversee monetary transactions using a computerized point of sale system
Be able to account for all funds by accurately ringing sales and counting out
Ensure that all monetary transactions are completed using established cash handling procedures
Coordinate MOA lost and found program
Listen to guest issues and direct the matter to appropriate staff for resolution
Ensure overall cleanliness and safety of the work area
May provide support in other work areas as needed
Regular and consistent attendance.
Other duties as assigned.
**PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:**
Must be at least 16 years of age
High School Diploma or equivalent
1-2 years post secondary education preferred
At least 2 years previous guest service experience
Previous cash handling experience required
Must possess outstanding guest service skills
Excellent written and verbal communication
Basic computer skills
**PHYSICAL JOB REQUIREMENTS:**
Perform repetitive motion (using keyboard) - Frequently
Stand and move - Frequently
Reach at or below shoulder level - Frequently
Stoop/Squat - Frequently
Push/Pull -- Frequently
Lifting/carry up to 40 pounds (strollers) -- Frequently
Kneel and bend - Occasionally
Reach at or above shoulder level -- Frequently
Handle larger items such as boxes or packages (strollers) - Frequently
IND123 LOCATION 60 East Broadway, Bloomington, Minnesota 55425 Add details about your education history:
(Auto-filled if resume is uploaded)
Start Date End Date I graduated from this school + Add more education Add details about your work experience:
(Auto-filled if resume is uploaded)
Start Date End Date This is my present job + Add more experience
