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    Patient Service Representative - Bloomington, United States - Carle Health

    Carle Health
    Carle Health Bloomington, United States

    1 week ago

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    Description

    ** Job Details**

    **Patient Service Representative - Cardio**

    **Department:** IL Heart & Lung Cardio - CWP **Usual Schedule:** M-F 8-430 **Entity:** Carle Foundation **On Call Requirements:** None **Job Category:** Patient Care **Work Location:** BroMenn Medical Office Ctr I **Employment Type:** Full - Time **Nursing Specialty:** **Job Post ID:** 20183 **Secondary Job Category:** **Experience Requirements:** 1 - 3 Years **Weekend Requirements:** None **Education Requirements:** HS Diploma/GED **Shift:** Day **Location:** Bloomington-Normal, IL **Holiday Requirements:** None

    **Job Description**

    **JOB SUMMARY:**

    To provide efficient, effective, quality customer service and practice support through a variety of general office duties

    including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and

    entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting

    system. Assists clinical staff in maintaining accurate medical records.

    **EDUCATION REQUIREMENTS**High school diploma or equivalent

    **CERTIFICATION & LICENSE REQUIREMENTS**

    None

    **EXPERIENCE REQUIREMENTS**1- 3 years customer service experience

    **OTHER REQUIREMENTS**CRT/PC experience in a customer service setting. Working knowledge of the BAR and scheduling sections of the IDX system preferred. Strong communication skills. Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.

    **ESSENTIAL FUNCTIONS:**

    Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or

    visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other

    matters.

    Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing

    information on the patient and payer.

    Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical

    records.

    Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains

    medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.

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