Customer Service Representative - McLean, United States - Ceal Consulting

Ceal Consulting

Verified Company

McLean, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

A customer service representative, or CSR will act as a liaison, provide service information for potential customers with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk.

Customer service representatives can put themselves in their customers' shoes and advocate for them.

The target is to ensure excellent service standards, help customers sign up for new services and maintain high customer satisfaction.

Responsibilities

Generate sales and provide excellent customer service
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet personal/customer service team sales targets
Process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills

Proven customer service experience
Strong communication and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize, and manage time effectively

Pay:
$ $20.00 per hour

Schedule: