Community Manager - McLean, United States - JLL

JLL

Verified Company

McLean, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JLL supports the Whole You, personally and professionally.

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.

If you're looking to step up your career, JLL is the perfect professional home.

With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations.

The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

JOB DUTIES
App Management
Review building apps for client brand consistency

Develop and maintain app content in-line with luxury brand standards

Partner with onsite retailers and partners to promote services

Coordinate with local and national brands/partners to promote on app that bring convenience and value to tenants

Manage tenant communication through app

Send push notification with building information

Answer incoming inquiries

Respond to concierge requests

Manage amenity space reservations (i.e. conference space, rooftops, common areas, rentable spaces)

Conduct new tenant training and ongoing refreshers courses

Troubleshoot user issues

Review user analytics generated from app and provide feedback to client

Community Management
Manages, schedules, and activates building amenity spaces (ie. conference space, fitness facility, tenant lounges, etc.)

Supervises and delegates to Lobby Concierge

Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale

Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times

Coordinates property synergy between office tenants, retailers, and dining establishments

Create property programming with the goal of creating a property-wide sense of inclusion and community

Assists property management team in creating welcome collateral and events for new tenants

Manages property social media sites

Creates internal marketing messaging and collateral for property programming and events

Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events

Plan robust program within property budget

Negotiate contracts with area vendors for best price, product and service

Works with Experience Management corporate team to grow a local Preferred Vendor list

Engages tenants to participate in building programming

Provides timely and accurate To Be Invoiced (TBI) reports to the JLL Finance department to ensure accurate billing of services to clients

Other reports, duties, meetings TBD

SKILLS AND APTITUDES
Experienced marketing, digital platform management event planning

Independent thinking

Creatively produce ideas to create involve retailers in office space

Ability to engage tenants and visitors to participate in events and programming

Possesses foresight to organize event logistics up to 3000 attendees

Eye for clean, concise marketing collateral

Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue

Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs

Able to think quickly and efficiently when confronted with a client or tenant request

Motivated self-starter who is able to work with mínimal supervision

Creative problem solver

Proactive, approachable and solution-focused

Professional demeanor and appearance

Strong planning and organizational skills

Excellent interpersonal and communication skills

Takes initiative and anticipates needs of others

Commitment to company values

Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE
Bachelor's Degree or equivalent work experience

At least three years' experience in marketing and event planning, including VIP guest service

Previous concierge or VIP retail experience highly-preferred

Expert-level knowledge of the local area, including current dining, retail, and entertainment trends

What you can expect from us
We're an entrepreneurial, inclusive culture.