- Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
- Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
- Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
- Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
- Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
- Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
- Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
- Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
- Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
- Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
- Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
- Perform additional duties as assigned
- Region Manager
- Human Resource Manager
- General Manager
- Store Manager
- Food Service Manager
- Guest Service Representatives
- Follows written and verbal direction/instructions and seeks clarification when required.
- Works effectively and accurately in a fast-paced environment.
- Seeks appropriate support to solve problems in a timely manner.
- Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
- Demonstrates self-control in stressful situations.
- Adaptability and flexibility to respond effectively to a variety of situations
- Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
- Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
- Takes pride in delivering high-quality Guest service
- Meets performance expectations associated with the role
- Uses analytical skills to identify and solve problems or situations encountered on the job.
- Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
- Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
- Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
- Principles and methods for showing, promoting, and selling products or services
- All experience is considered
- High School Diploma or GED (Preferred)
- Food Certifications (Preferred)
- Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
- Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
- Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
- Occasional Sitting and Driving required.
- Exposed to extreme weather conditions and temperatures
- Long periods of standing
- Exposure to gasoline fumes and cleaning products
- Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
-
Customer Service Representative
2 weeks ago
ECI Group Inc. McLean, United StatesAt EGI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Representative is integral to our customer relations efforts. We are a diverse team working together to ensure a positive and exhilarating experience for our ...
-
Customer Service Representative
2 weeks ago
Ceal Consulting McLean, United StatesA customer service representative, or CSR will act as a liaison, provide service information for potential customers with accuracy and efficiency. · The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to ta ...
-
Customer Service Representative
2 weeks ago
Digital Gaming Corporation McLean, United States_**This role is required to work in our Tysons Corner, VA office**_ · *_**This role requires flexibility, as agents will work in a 24/7, 365 rotational shift environment. · - **_ · **Purpose**: · Problem-solving skills are a constant requirement in this position where the Custome ...
-
Member Services Representative
2 weeks ago
Crunch Fitness Normal, United StatesThe Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. ...
-
Customer Service Representative
1 week ago
Ceal Consulting McLean, United StatesA customer service representative, or CSR will act as a liaison, provide service information for potential customers with accuracy and efficiency. · The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to ta ...
-
Customer Service Representative/cashier
2 weeks ago
Qik n' Ez Normal, United States**Customer Service Representative ** (CSR/Cashier/Team Member/Retail) · **Are you looking for a job opportunity with great benefits, advancement opportunities, and weekly pay? Look no further Qik n' EZ is hiring Customer Service Representatives in your local area of Normal, IL** ...
-
Fleet Customer Service Representative
1 week ago
Illinois State University Normal, United States**Job no**: 518682 · - **Work type**: On Campus · - **Location**: Normal, Illinois · - **Title**: Fleet Customer Service Representative · **Division Name**: Finance and Planning · **Department**: Parking & Transportation · **Job Summary**: · To provide exceptional customer servic ...
-
Client Service Representative
3 weeks ago
Country Financial Group Bloomington, United StatesJob Description - Client Service Representative - Brokerage Solutions **** · Client Service Representative - Brokerage Solutions **Job Number:** · 220056 **Primary Location** · : US-IL-Bloomington As a **Client Service Representative** on Brokerage Property and Casualty team, ...
-
customer service representative
3 weeks ago
Family Dollar Bloomington, United StatesFamily Dollar W MARKET ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
-
customer service representative
3 weeks ago
Spherion Bloomington, United StatesAre you looking for a full time and temp to hire position as a customer service representative with a medical supply business in town? If so, we may have the job for you · Responsibilities: · Work with referral sources, physicians' offices, and patients to build an order. Works ...
-
Field Service Representative
18 hours ago
Veolia Water Technologies & Solutions San Francisco, United States PermanentCompany Description · As part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. W ...
-
Customer Service Representative
3 weeks ago
FastSigns Bloomington, United StatesPosition also known as: Visual Communications Specialist, Inside Sales · Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we're looking for sales savvy candidates who are i ...
-
Customer Service Representative
3 weeks ago
FastSigns Bloomington, United StatesPosition also known as: Visual Communications Specialist, Inside Sales · Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we're looking for sales savvy candidates who are i ...
-
Customer Service Representative
4 weeks ago
Chestnut Health Systems Bloomington, United StatesOverview · To be considered for an interview, please make sure your application is full in line with the job specs as found below. · Have strong customer service and business office skills? Want to work for an agency that's all about helping others? Prefer to work evening hours ...
-
Customer Service Representative
3 weeks ago
Jim Spachman Bloomington, United StatesPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
-
Guest Services Representative
3 weeks ago
Bubbly Paws Carle Place, United StatesComing July 29th · Guest Service Representative · Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we'd love to meet you. · We are looking for a Guest Service Representative to join our team. This is a critical role to our stores and is th ...
-
Client Service Representative
3 weeks ago
Country Financial Bloomington, United StatesAre you ready to be successful and advance your career? Do you enjoy interacting with and helping others? Are you looking for meaningful work that makes a difference to people? Are you someone who isn't afraid to bring solutions to the table to solve Client Service, Representativ ...
-
Warehouse Service Representative
2 weeks ago
Agiliti Logan Township, United StatesJob Purpose and Requirements · To provide general warehouse and equipment processing services to corporate pool warehouse operations. · - Fill district orders for equipment and accessories. · - Prioritize orders to ensure customers' "need by" dates are met. · - Pack and ship equi ...
-
Customer Service Representative
2 weeks ago
Mr Appliance Bloomington, United StatesJob Description · Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? · If so, we are looking for you Mr. Appliance i ...
-
Customer Service Representative
3 weeks ago
Vireo Health LLC Bloomington, United States** Vireo Health Inc.** · ** Customer Service Representative** · Bloomington, MN 55437 · Here at Vireo Health, Inc. (Vireo) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more t ...
Guest Service Representative R6 - Bloomington, United States - Thorntons Inc
Description
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience.
GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.
RequirementsEssential Job Functions (Responsible to)
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance.