- Creates safety awareness in others by example, training and frequent use of safety briefings or similar interactive communication
- Maintains a safe work environment, free from hazards
- Completes on-time all required safety training courses (i.e., Bloodborne Pathogen and Right-to-Know) and safety-related compliance documents such as injury and accident reports
- Identifies unsafe work behaviors and provides corrective training or recommends process improvements to minimize risk of injury
- Identifies site-specific safety hazards and develops appropriate safeguards whenever necessary to minimize risk of injury
- Determines and issues appropriate disciplinary action in situations involving violations of safety policy or procedures
- Provides Infection prevention training to our healthcare manager and recommends improvements to training based on regulatory requirements and continuous improvement initiatives
- Creates customer relations that build contract compliance and high customer retention.
- Develops and maintains customer relationships through a scheduled program communicating with all property managers/clients within the assigned accounts by phone and in person.
- Handles all customer correspondence related to changes in the building budgets and staff to include letters, email, fax, voicemail, telephone contact, etc.
- Responds to customer complaints by coordinating the activities of area managers and their staff.
- Conducts quality audits and monitors quality and customer retention metrics.
- Ensures that proper manual, data sheets, and account-specific documents are available at all assigned accounts.
- Assists with accounts receivable as needed.
- Responsible for budget of defined accounts.
- Manages hourly labor within budget.
- Reviews and manages all overtime.
- Assures expenses are ramped up or down as appropriate with expected revenue.
- Leads operational execution of company procedures to meet customer expectations and deliver on gross profit goals
- Partners with Talent Acquisition to ensure all accounts are staffed per operating plans; participates in local recruiting events as applicable.
- Interviews and recommends supervisory and management staff for positions within the assigned area.
- Conducts weekly operations staff / training meetings with all area managers in the assigned area.
- Assigns tasks to associates and inspects completed work for conformance to standards.
- Reviews and approves employee time records.
- Communicates regularly with employees and holds employees accountable, applying disciplinary procedures and partnering with Human Resources as necessary.
- Maintains employee roster, timely submitting terminations or other data changes.
- Identifies and mentors associates to develop Marsden's next generation of leaders
- Actively develops supervisory and management staff to prepare for corporate growth; major responsibility in this area involves advancing associates along Marsden's STEPS Career Path program.
- Identifies and Mentors High Potential employees.
- Employs tactics to retain employees; monitors 60 day retention and other metrics.
- Trains/mentors area managers and account managers for all job positions within the assigned area.
- Computer Skills - Ability to operate a Microsoft Windows-based computer to prepare payroll documents, budgets, write letters, send email, etc.
- Availability - Hours vary and typically occur outside of normal business hours with early morning, evening, weekend and overnight work.
- Travel – Local travel between accounts is required daily as well as travel to other markets as requested.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management - Develops new customer start up (or shut down) plans; coordinates activities with cross functional employees.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Ability to complete company training on, train the trainer, SOP, Coaching, Documentation of Progressive Discipline, Supply Ordering, Inspection, Safety audit, utilization of eHub software training, coding expenses in Concur, One on One sessions, handling suspension and terminations and interview and Marsden 10, 20 & Job Cost training
- 3+ years of experience in healthcare janitorial operations experience
- 5+ of healthcare management experience
- Associate's or Bachelor's Degree in Nursing, Occupational Health and Safety, or closely related educational experience
- Experience working with a diverse population
- Bilingual in two or more languages highly preferred
- Commits to behave in compliance with the company's values and Code of Conduct
- Builds a culture of work safety and leads by example with one's own safe behavior
- Treats co-workers with respect and approaches conflict with positive intent and professionalism
- Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
- Ensures one's own compliance with the company's published Operations Standards
-
Bowlero corporation Saint Paul, United StatesOverview · Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn't any ordinary office; it's the beginning of a bowled new career as a Restaurant/Hospitality Manager with Bowlero Corp. · Our Restaurant/Hospitality Managers assist ...
-
Delaware North Saint Paul, United States Regular Full timeJOB DESCRIPTION The Opportunity · Delaware North Travel and Hospitality is hiring a Retail Manager to join our team at the Minneapolis Airport in Saint Paul, Minnesota. As a Retail Manager, you will contribute to the efficiency and success of day-to-day retail operations. · ...
-
Business Operations Manager Hospice
2 weeks ago
AccentCare Saint Paul, United StatesOverview Find Your Passion and Purpose as a Business Operations Manager Reimagine Your Career in Hospice As a medical professional, you know that what you do impacts you as much as your patients and their families, and at AccentCare, we are united in our relentless drive to reima ...
-
Business Operations Manager Hospice
2 days ago
AccentCare, Inc. Saint Paul, United StatesJob Description · Job DescriptionOverview · Find Your Passion and Purpose as a Business Operations Manager · Reimagine Your Career in Hospice · As a medical professional, you know that what you do impacts you as much as your patients and their families, and at AccentCare, we are ...
-
Operations Manager
2 days ago
Lutheran Social Service of Minnesota St. Paul, United States Regular, Full time· Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities ...
-
Operations Manager
2 weeks ago
Home Essentials Brands/Patio Essentials Plymouth, United StatesJob Description: Operations Manager · Position Title: Operations Manager · Location: Plymouth, MN · Company Overview: · At Home Essentials Brands, we pride ourselves on our commitment to delivering exceptional customer service, ensuring on-time shipments, and offering high-qualit ...
-
Operations Manager
1 week ago
Classet Minneapolis, Minnesota, United States Permanent· If you love people, love to help, and love to work hard and win, we would love to meet you · We are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and s ...
-
Operations Manager
2 weeks ago
Paladin Technologies Minneapolis, United States Full timePOSITION OVERVIEW: · Plans, organizes, directs, and controls the activities required for effective management of the Operations Department. Ensure quality installations, Service, and Client satisfaction. Develop and maintain fiscal responsibility for the department. And other du ...
-
Sales Operations Manager
2 weeks ago
Howe Company Grove City, United StatesCompany: Howe Company · Location: Grove City, PA · About us · The George J. Howe Company is a coffee roaster located in West Middlesex, since 2023, and Grove City PA since 1927. We specialize in roasting coffee for foodservice and private label customers. We also roast coffee und ...
-
Enterprise Operations Manager
2 weeks ago
Department of Human Services - Direct Care and Treatment St. Paul, United States Full timeWhen all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Working Title: Enterprise Operations Manager · Job Class: Human Services Manager 2 · Agency: Human Services DeptJob ID: 769 ...
-
Operations Budget Manager
1 month ago
Department of Human Services - Direct Care and Treatment St. Paul, United States Full timeWhen all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Working Title: Operations Budget Manager · Job Class: Human Services Program Consultant · Agency: Human Services DeptJob ID ...
-
Manager of People Operations
1 week ago
TPT/Twin Cities Public Television St. Paul, United States Regular, Full time· Twin Cities PBS (TPT) is one of the most innovative public media organizations in the country. Every day, TPT uses the power of media to advance the arts, spur learning, help young people succeed and help adults age vitally. TPT presents extraordinary PBS programming and also ...
-
Retail Operations Manager
2 weeks ago
Delaware North at Minneapolis St. Paul International Airport Saint Paul, United States Full timeThe Opportunity · Delaware North Travel and Hospitality is hiring a Retail Manager to join our team at the Minneapolis Airport in Saint Paul, Minnesota. As a Retail Manager, you will contribute to the efficiency and success of day-to-day retail operations. · Pay · Minimum – Anti ...
-
Franchise Operations Manager
2 weeks ago
Edible Arrangements Minneapolis, United States Full timeWho are we and what do we do?Fruit was just the beginning. Since our founding in , we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce hub, our vast retail footprint ...
-
Operations Manager
4 days ago
Jeremiah Program Minneapolis, United StatesJob Description · Job DescriptionABOUT JEREMIAH PROGRAM · Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, hous ...
-
Manager, Operations
2 days ago
Tricon Residential Inc. Minneapolis, United StatesTricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local com ...
-
Operations Manager
2 days ago
Center for Energy and Environment Minneapolis, United StatesThe Market Transformation Operations Manager will play a key role in the growth and success of the market transformation department by overseeing department operations and administrative functions. This includes contract and budget management, supporting hiring and onboarding for ...
-
Operations Manager
6 days ago
Donaldson Minneapolis, United StatesDonaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration an ...
-
Manager, Operations
5 days ago
Tricon Residential Minneapolis, United StatesTricon Residential Inc. (NYSE: TCN, TSX: TCN) is anownerand operatorofa growing portfolioof morethan 36,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities un ...
-
Operations Manager
4 days ago
Center for Energy and Environment Minneapolis, United StatesThe Market Transformation Operations Manager will play a key role in the growth and success of the market transformation department by overseeing department operations and administrative functions. This includes contract and budget management, supporting hiring and onboarding for ...
Healthcare Operations Manager - Saint Paul, United States - Marsden Services
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionCompany Overview
Marsden provides janitorial, security, building maintenance and specialty property services solutions throughout the United States. Marsden's combined national support and local operations provides our clients and employees with the strength and stability of a large corporation with the individualized care of a small business.
Our hiring philosophy is rooted in the idea that hiring local builds business an economy and brings in the best employees. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.
Job Summary
The Healthcare Operations Manager is responsible for Safety, Quality, Cost, Delivery & Engagement metrics and related activities within the Healthcare business segment. The position develops and maintains relationships of trust with administration, nurses, doctors, etc. at all assigned accounts. The Healthcare Operations Manager ensures that job duties/tasks within the geographical area are completed each day.
Key Responsibilities
Safety:
Quality & Customer Service:
Cost/Budgetary Responsibilities:
Delivery/Employee Management & Hiring Responsibilities:
Employee Engagement and Development Responsibilities:
Skills and Qualifications
Education and Experience Required
Business Conduct
AAP/EEO Statement
Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.
Company DescriptionEstablished in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career that will support your growth.