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    Operations Manager - Minneapolis, Minnesota, United States - Classet

    Classet
    Classet Minneapolis, Minnesota, United States

    4 days ago

    Default job background
    Permanent Administrative
    Description
    If you love people, love to help, and love to work hard and win, we would love to meet you

    We are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of $22 to $25, depending on your experience.


    In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.

    NO CONSTRUCTION EXPERIENCE REQUIRED


    This is a high call volume and fast paced role, this person must thrive in a fast and busy environment This position will also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow up.


    Other tasks associated with this position:
    Provide verbal estimates and schedule options to potential customers

    Win new and existing customer appointments

    Utilize our CRM to record customer leads and their project needs

    Manage the schedule in your territory(ies) to ensure the maximum work volume and most efficient schedules for our Field Team

    Engage with the Field Team to resolve scheduling, billing or customer issues.

    Provide after sales follow-up for each customer

    Assist in solving operational logistics to ensure a smooth customer journey


    This is a great opportunity for you to grow toward advancement in a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day.

    We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

    Requirements

    3+ years of Previous Experience in Sales or High Volume, Phone-based Customer Support

    Willing to work in-person at our Minneapolis office

    Excellent computer and typing skills - including high proficiency in Microsoft Office and Teams

    Experience with scheduling and dispatching crews

    High School Diploma or GED (College degree preferred)

    Friendly, Professional, and ready to help our amazing Customers and Handymen

    Prior experience in a home services business is strongly preferred

    Benefits

    401K plan

    Aflac accident plan/coverage

    Paid Vacation

    Performance bonuses

    Company credit card

    Flexible scheduling

    Advancement and growth opportunities

    Regular pay reviews

    Plus more

    #ZR

    #ADZ

    #MON
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