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    Sr. Manager SMB Direct Sales - Chicago, United States - Comcast

    Comcast
    Comcast Chicago, United States

    1 week ago

    Default job background
    Full time
    Description

    Description

    Core Responsibilities

  • Supports and ensures sales results in the direct sales channels by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Company.
  • Maintains expertise on Company's products/services to effectively manage team sales services to small-to-medium business customers.
  • Ensures competence and continuity of qualified small-to-medium business Account Executives through optimum selection, training and development, appraisal and motivation techniques.
  • Develops, plans and coordinates sale promotions and incentives to meet business goals and objectives. Ensures team and individual achievement of all sales, plus quality, goals and standards.
  • Monitors employee performance; counsels and advises employees to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company Policy.
  • Prepares, analyzes and maintains records of individual, as well as group, sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit metrics through experience with processing and analyzing of data.
  • Designs, implements and manages overall territory team structure. Coordinates efforts with other internal teams and groups to insure effectiveness and efficiency. Possesses excellent written and oral communication skills, interpersonal skills and planning and organizing skills.
  • Develops and implements best practices that contribute to improved performance and overall success through leading by example and modeling the Company Credo, Touchstones and Promise.
  • Coaches, develops, appraises and motivates individual sales representatives to achieve and exceed assigned objectives. Educates sales professionals in sales planning tactics to support their small-to-medium business success by assuring compliance with organizational training requirements.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

    • Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

    • Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

    • We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

    Please visit the on our careers site for more details.

    Education

    Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

    Certifications (if applicable)

    Relative Work Experience

    7-10 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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