Jobs
>
Milwaukee

    Guest Service Representative - Milwaukee, United States - White Lodging

    White Lodging
    White Lodging Milwaukee, United States

    1 week ago

    Default job background
    Description

    **Guest Service Representative**

    **Job Description**

    Summary: The GSR II completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service.

    Responsibilities

    Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging Service Pledge and brand basics. Understand the WL Way.

    Perform all duties on the position certification checklist.

    Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures. Know role in emergency situations.

    Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guests name at least twice. Anticipate the guests needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back

    Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.

    Responsible for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.

    Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.

    Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.

    Ensure all credit cards and cash funds are balanced throughout each shift. Follow PCI Compliance.

    Complete guest and information privacy training.

    Handle guest mail, messages and safe deposit boxes per SOP.

    Offer and properly handle requests for wake-up calls and "do not disturb" requests.

    Effectively operate the hotel computer system or property management system upon certification.

    Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).

    Monitor room availability, selling strategies, discounts and frequent guest program benefits

    Keep desk area clean. Understand that it is every associates responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule.

    Assist in maintaining the cleanliness of the Lobby and Entrance.

    Inform management of any guest or system-related issues.

    Read and initial log daily.

    Maintain proper key control.

    Forward Lost and Found inquiries to Loss Prevention.

    Follow brand check-in/check-out procedures for all guests.

    Assist with Sales and Marketing efforts as directed by management staff.

    Possess working knowledge of reservation procedures. Know cancellation and walk procedures

    Ensure security and confidentiality of all guest and hotel information and material.

    Practice energy conservation at all times.

    Notify manager/PBX of maintenance issues.

    Attend work on time as scheduled and adhere to attendance policy.

    Participate in daily preshift.

    Utilize property Service Recovery/Defect Tracking processes.

    Report unsafe conditions and suspicious activity to Loss Prevention/Management.

    Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.

    Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.

    Promote teamwork and associate morale.

    Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.

    Follow proper key control procedures.

    Never give a key to a guest room out without verifying the requestors identity

    Never give connecting rooms without the express permission of both guests

    Never announce a guests room number

    Perform other duties as assigned

    Other Information

    COMPETENCIES

    Job Knowledge

    Flexibility/Adaptability

    Quality of Work

    Perseverance

    Quantity of Work

    Organization Skills

    Guest Focus/Customer Service

    Effort

    Reliability/Dependability

    Judgment/Problem Solving

    Motivation/Initiative

    Cooperation/Teamwork

    SKILLS

    Must pass certification quiz/test for position.

    EDUCATION/EXPERIENCE

    None required

    WORKING CONDITIONS

    Lift, carry or otherwise move up to 10 lbs. regularly.

    Lift, carry or otherwise move up to 50 lbs occasionally with assistance.

    Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.

    Regularly required to stand; sit; walk; reach; handle or feel; talk and hear.

    FULL TIME BENEFIT OVERVIEW

    Medical, Dental, and Vision

    Life Insurance

    Employee Assistance Program (EAP)

    401(k)

    Vacation and Paid Time Off (PTO)

    Tuition Reimbursement

    Complimentary and Discounted Rooms

    Location Code: 2540

    **Application Instructions**

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

    *X***Share This Page**

    **Guest Service Representative**

    Share link. Copy this URL: **Email Direct**

    Your email has been sent

    |

    **Posted**: 2/22/2022

    **Job Reference #**: H1119

  • R&M Marketing

    Customer Service Representative

    1 week ago

    R&M Marketing Milwaukee, United States

    Our sole focus is delivering notable services to our clients and customers. Our Customer Service Representative plays an integral part in our eminent efforts to optimize performance and productivity. We are a diverse team working together to ensure a positive and exhilarating exp ...

  • Interflight Parking Company LLC

    Customer Service Representative

    14 hours ago

    Interflight Parking Company LLC Milwaukee, United States

    **Responsibilities** · Primary responsibilities include office operation, telephone answering, and customer service, CSR must also possess general office skills such as typing, filing, and cash handling. Each customer service representative is assigned individual responsibilities ...

  • We Energies (WE)

    IT Service Desk Representative

    6 days ago

    We Energies (WE) Milwaukee, United States

    We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Representative in our Milwaukee, Wisconsin location. · **Job Summary**: · The principal duties of the IT Service Desk Representative include ;coordinating, documenting, assessing issue symptoms, troublesh ...

  • Burke Candy & Ingredients Inc

    Customer Service Representative

    1 week ago

    Burke Candy & Ingredients Inc Milwaukee, United States

    **About us** · Burke Candy & Ingredients Inc is a small business in FOOD_BEVERAGE_SERVICES. We are professional, agile, agile and our goal is to We are family owned business. We manufacture ingredients for other manufactures and have 2 retail candy store in Milwaukee.. · Overview ...

  • Career finder

    IT Service Desk Representative

    6 days ago

    Career finder Milwaukee, United States

    We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Representative in our Milwaukee, Wisconsin location. · **Job Summary**: · The principal duties of the IT Service Desk Representative include ;coordinating, documenting, assessing issue symptoms, troublesh ...

  • W.W. Grainger

    On-site Service Representative

    5 days ago

    W.W. Grainger Milwaukee, United States Full time

    **Work Location**: Franklin, WI/Oak Creek, WI/South Milwaukee, WI · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered ...

  • BRADY WORLDWIDE INC

    Customer Service Representative

    14 hours ago

    BRADY WORLDWIDE INC Milwaukee, United States

    **Who are we**: · **Why work at Brady**: · A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. · Brady offers competitive pay and great benefits, supported by a culture that encourages col ...

  • EventPop

    Customer Service Representative

    1 week ago

    EventPop Milwaukee, United States

    The Customer Service Associate is an essential member of our Customer Care team. As a Customer Service Associate, you will be responsible for handling incoming inquiries and providing support to customers in a timely, efficient, and professional manner. Customer inquiries may be ...

  • EventPop

    Customer Service Representative

    1 week ago

    EventPop Milwaukee, United States

    The Customer Service Associate is an essential member of our Customer Care team. As a Customer Service Associate, you will be responsible for handling incoming inquiries and providing support to customers in a timely, efficient, and professional manner. Customer inquiries may be ...

  • Paramount Elite

    Financial Services Representative

    4 days ago

    Paramount Elite Milwaukee, United States

    Financial Services Associate · Our mission is to impact our communities through financial literacy, as well as offering the best-in-class financial products and services. · **Website**: · Highly competitive performance-based pay. · Qualities we're looking for: · - Entrepreneurial ...

  • Trescal Inc.

    Customer Service Representative

    1 week ago

    Trescal Inc. Milwaukee, United States

    : · Trescal is a growing company, looking for new talent to join our organization We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions. · We have a great opportu ...

  • AmeriCash Loans, LLC

    Customer Service Representative

    14 hours ago

    AmeriCash Loans, LLC Milwaukee, United States

    **Daily responsibilities include but are not limited to**: · - Loan processing · - Daily interaction with customers in person and over the phone · - Sales and marketing · - Cash handling · - General office duties · - Daily upkeep of the store · **Requirements**: · - Recent bankin ...

  • Hawkeye Hotels

    Customer Service Representative

    1 week ago

    Hawkeye Hotels Milwaukee, United States

    **Want access to your earned wages the next day?** · **Do you want access to discounted hotel rooms across the world?** · **Do you want incentive bonuses?** · **Do you want to join a dynamic company that provides training and growth opportunities?** · Founded in 1982 with one roa ...

  • A.B. Data, Ltd.

    Customer Service Representative

    2 weeks ago

    A.B. Data, Ltd. Milwaukee, United States

    Duties include: · - Claim Processing - accurately and promptly: · - Enter Class Action lawsuit case claimant information into the processing systems. · - Learn the intricacies of individual cases to accurately process claims according to their specific procedures. · - Make adjust ...

  • Wisconsin Auto Title Loans, Inc

    Bilingual Customer Service Representative

    1 week ago

    Wisconsin Auto Title Loans, Inc Milwaukee, United States

    **Bilingual Customer Service Representative**: · The role of a Customer Service Representative is the first point of contact for our customers. Our Customer Service Representatives learn all aspects of our business and culture and use that knowledge to provide our customers the b ...

  • Sixteenth Street Community Health Centers

    Patient Service Representative-operator

    6 days ago

    Sixteenth Street Community Health Centers Milwaukee, United States

    Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time Operator that is self-motivated, energetic, and a take charge individual. · **Responsibilities**: · - Deliver high quality customer service to all callers. · - Co ...

  • ADVENT

    Patient Services Representative

    14 hours ago

    ADVENT Wauwatosa, United States

    Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. · ADVENT embraces those who seek more and demand excellence from themselves and their employer. ...

  • The Salvation Army Central Territory

    Service Extension Representative

    1 week ago

    The Salvation Army Central Territory Wauwatosa, United States

    The Service Extension Representative creates and maintains a Salvation Army presence in communities not served by a Corps by providing emergency assistance for the body and spiritual care for the soul. Provides direction to Service Extension Volunteers in the distribution of emer ...

  • CLEAR

    Service & Sales Representative (Mke) - Full-time &

    1 week ago

    CLEAR Milwaukee, United States Full time

    Check out a day in the life at CLEAR in the video above. · The CLEAR Service and Sales Representative (Ambassador) makes magic happen every day by creating frictionless experiences for our members. · **What You'll Do** · Security, Service and Sales as an Ambassador for CLEAR: · - ...

  • FusionWorks

    Customer Service Representative Inbound

    1 week ago

    FusionWorks Shorewood, United States

    We are Trio Personnel Management - your regional staffing agency. Our entire management team, employees, and staff have extensive experience in temporary staffing, recruitment, sales, customer service, recruiting, and employee care, and are dedicated to their work with a strong s ...