Customer Service Representative - Milwaukee, United States - Trescal Inc.
Description
:Trescal is a growing company, looking for new talent to join our organization We are the premier independent calibration, repair, and asset services provider in the U.S.
We provide our customers single-source, cost-effective, best-in-class solutions.We have a great opportunity for a
Customer Service Representative to join our growing team
Description:
- Responds to customer inquiries, complaints, and problems.
- Coordinates with production department to provide responses to inquiries/problems. Investigates and logs customer complaints and initiates corrective/preventive actions.
- Evaluates effectiveness of corrective/preventive actions and recommends alternative courses of action.
- Identifies trends in customer complaints and recommends preventive action plans.
- Occasional assistance from supervisor or manager needed to resolve complaints/problems.
- Refers technical or technically related matters to appropriate authority.
- Schedules customer pickups of equipment.
- Schedules and coordinates customer priorities.
- Maintains customer special requirements log.
- Conducts customer surveys to obtain customer satisfaction information.
- Performs other duties as required.
- Works professionally by adhering to company policies.
Requirements:
Education/Experience:
High school diploma or GED. Previous experience in a field related to customer service or relations. Demonstrated knowledge of computer database and problem solving techniques.
Skills/Abilities Required:
Understanding of the operation of computers required. Ability to communicate clearly. Ability to diffuse potentially angry clients. Ability to resolve customer complaints satisfactorily.
Physical Demands:
Sitting for long periods of time.
Working Conditions:
Professional office environment. Professional office dress.
BENEFITS:
We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate.
At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.
In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including thesecompany paid benefits:
- Dental
- Vision
- Employee Assistance Program
- Basic Life/AD&D Insurance
- Long Term Disability Insurance
- Short-Term Disability Insurance.
_ We are an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status._
More jobs from Trescal Inc.
-
Calibration Technician
Dallas, United States - 4 weeks ago
-
Customer Service Representative
Milwaukee, United States - 5 days ago
-
Regional Sales Director
San Jose, United States - 1 week ago
-
Traveling Driver/Technician
Hartland, United States - 4 days ago
-
Calibration Technician 3
Santa Clara, United States - 2 weeks ago
-
Survey Repair Technician
Cincinnati, United States - 2 weeks ago