Patient Service Representative-operator - Milwaukee, United States - Sixteenth Street Community Health Centers

Sixteenth Street Community Health Centers
Sixteenth Street Community Health Centers
Verified Company
Milwaukee, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time Operator that is self-motivated, energetic, and a take charge individual.


Responsibilities:


  • Deliver high quality customer service to all callers.
  • Communicate pleasantly and professionally with callers under all circumstances.
  • Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols
  • Obtain and/or review all patient demographic information.
  • Provide patients with appropriate appointment and/or route to appropriate support.
  • Complete new patient registration through direct guarantor/patient contact to obtain required information.
  • Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
  • Review balances and copay information
  • Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
  • Keep current on staff directory, Health Center information and Sixteenth Street events.
  • Reception effectively as assigned.

Qualifications:


  • High school diploma or GED
  • Must have a pleasant attitude which communicates verbally.
  • Clear speaking voice
  • Handle high stress environment.
  • Familiarity with computers helpful
  • Ability to relate well to people from diverse ethnic and cultural backgrounds.
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