Jobs
>
Chicago

    Desktop Support Officer - Chicago, United States - Axiom Technologies

    Axiom Technologies
    Axiom Technologies Chicago, United States

    2 days ago

    Default job background
    Casual, Full time
    Description

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

    Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

    Roles and Responsibilities

  • Responsible for installing, maintaining, and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Diagnose and resolve various hardware performance issues, make decisions when appropriate related to replacing existing user workstation equipment and carry out the entire product replacement process, including the removal of existing IT assets as well as the implementation of new IT assets.
  • Takes responsibility for potential or desired follow-up services or problem escalation.
  • Should contribute directly to the implementation of new company service solutions, or short projects as per the supervisor's directives.
  • Should be able to conduct Video Conferencing meeting and Dry-run tests as needed
  • Manage all IT assets, including tagging in / out existing and new IT assets as they are rolled out to end users.
  • Ensure the best possible experience when setting up new user equipment, perform the necessary onsite testing to assure existing and / or new employees have access to equipment, applications, and various other technical solutions.
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Dealing with hardware and application support queries and issues reported to the Field Services team
  • Take ownership and responsibility of an issues from start through to a successful resolution
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Ensures that supported customer accurately completes the approved work request with the date and time of submission
  • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
  • When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members
  • Requirements
  • 2 – 5+ years of experience working in a field services support capacity, with specific experience in the configuration, implementation, and maintenance of IT assets (Laptops, Desktops, Peripherals), troubleshooting and resolving any and all technical issues which require onsite service support.
  • Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).
  • Knowledge of Incident Management, Service Request management, DEPOT model etc.
  • Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc..
  • Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook. Familiarity with all major web browsers including Google Chrome and Mozilla Firefox, EDGE and IE etc.
  • Working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting
  • Working knowledge of ServiceNow ticketing tool.

    • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

  • University of Illinois

    Office Support Specialist

    1 week ago

    University of Illinois Chicago, United States

    **Office Support Specialist - Health Social Work** · **Hiring Department**: Health Social Work · **Hiring Unit**: University of Illinois Hospital & Health Sciences System (UI Health) · **Location**: Chicago, IL USA · **Requisition ID**: · **Posting Close Date**: 4/17/2024 · **Po ...

  • Help At Home

    Office Support

    1 week ago

    Help At Home Chicago, United States

    Job Description · Job DescriptionHelp at Home is hiring an Office Support for their Downtown Branch starting at $16.50 an hour · Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than e ...

  • Oak Leyden

    Front Office/ HR Support

    2 days ago

    Oak Leyden Oak Park, United States

    **The Front Office Assistant/ Human Resources Support person serves as Oak Leyden's main office receptionist and Human Resources support staff.** · Position is responsible for all reception/office manager duties, assisting with benefit administration for employees and providing p ...

  • Help at Home

    Office Support

    2 weeks ago

    Help at Home Chicago, United States Full time

    Help at Home is hiring an Office Support for their Downtown Branch starting at $16.50 an hour · Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independen ...

  • BUILDING SERVICES OF AMERICA LLC

    Office Support Janitor

    2 weeks ago

    BUILDING SERVICES OF AMERICA LLC Chicago, United States

    Job Details · Job Location · Chicago, Illinois - Chicago, IL · Description · One (1) FT Janitor/Office Support Position Available. · Shift: · Monday - Friday 7:00 AM - 3:30 PM · Pay COE: $17.00 PH · Janitorial Office Support · We are seeking a proactive and organized indivi ...

  • Starbucks

    office support, chicago regional office

    2 weeks ago

    Starbucks Chicago, IL, United States

    Now Brewing - office support, Chicago Regional Office #tobeapartner · * In order to be considered for this role. you must reside within a commutable distance to the Chicago Regional Office as this is an in office opportunity · From the beginning, Starbucks set out to be a differe ...

  • RIVET OPERATIONS COMPANY LLC

    Specialist Support Officer

    1 week ago

    RIVET OPERATIONS COMPANY LLC Chicago, IL, United States

    JOB DESCRIPTION · Position Title: Computer User Support Specialist · Location: 80% Remote, 20% Chicago, IL · Introduction: · Rivet Operations Company ("Rivet") has an opening for a Computer User Support Specialist. This position will be in support of the U.S Railroad Retireme ...

  • University of Illinois - Chicago

    Office Support Specialist

    3 days ago

    University of Illinois - Chicago Chicago, United States

    · DetailsPosted: 05-Dec-23 · Location: Chicago, Illinois · Type: Full-time · Salary: Open · Categories: · Administrative/Support · Staff/Administrative · Internal Number: · Office Support Specialist (UICOMP-Pediatrics) · Office Support Specialist (UICOMP-Pediatrics) · Hiring De ...

  • Chicago Public Schools

    Office of Early Childhood Support

    1 day ago

    Chicago Public Schools Chicago, United States Part time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing nearly 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every ne ...

  • City of Chicago School District - Chicago Public Schools

    Office of Early Childhood Support

    2 weeks ago

    City of Chicago School District - Chicago Public Schools Chicago, United States Part time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing nearly 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student Part-Time, Childhood, Support ...

  • CH Ventures, LLC

    Administrative Assistant/office Support

    1 week ago

    CH Ventures, LLC Wilmette, United States

    **Responsibilities**: · - Receive/Direct/Answer all incoming calls from customers and property managers. · - Manage all communication between tenants, property managers and facilities team. · - Legal drafting of 10/30 day notices of violation, drafting of holdover notices, drafti ...

  • Marmon Holdings, Inc

    Lead Medical Office Support

    2 weeks ago

    Marmon Holdings, Inc Chicago, IL, United States

    Financial Planning & Analysis Leader page is loaded Financial Planning & Analysis Leader · Suite 4400, Chicago, IL Transco Suite) time type Full time posted on Posted 2 Days Ago job requisition id JR Perfection Hy-Test Company Come join a team where People make the differenceThi ...

  • Loadsmart

    Office Manager and Onsite IT support

    2 weeks ago

    Loadsmart Chicago, United States Full time

    ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)We are seeking an Office Manager who thrives in a dynamic and fast-paced global company. The role of the Off ...

  • Chicago State University

    Engineering Studies Office Support

    3 days ago

    Chicago State University Chicago, United States Regular, Full time

    · Posting Details · Position Information · Posting Number · S24064P · Posting Date · 11/02/2023 · Closing Date · 01/15/2024 · Title · PREP Engineer Proj. Ins. Spec. · Working Title · Engineering Studies Office Support · Salary Range · Employee Class · Temporary Assignment · Depa ...

  • Addus

    Home Care Office Support Staff

    1 week ago

    Addus Chicago, United States

    **Job Details** · **Home Care Office Support Staff** · **Requisition #:** · **Location:** Chicago, IL 60602 · **Category:** Clerical/Administrative Support · **Service Line:** Administrative · **Position Summary****:** This position will be responsible for maintaining an ef ...

  • Help At Home

    Bilingual Spanish Speaking-Office Support

    2 days ago

    Help At Home Chicago, United States

    Job Description · Job DescriptionHelp at Home is hiring an Office Support for their Downtown Branch starting at $16.50 an hour · Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than e ...

  • Morton College, IL

    Office Support Specialist

    1 day ago

    Morton College, IL Cicero, United States Part time

    The Office Support Specialist supports the Adult & Career Technical Education office with the day-to-day operations by maintaining student files, answering current and prospective student's questions, assisting staff as needed, and overall administrative support. The Office Suppo ...

  • Help At Home

    Bilingual Spanish Speaking-Office Support

    3 days ago

    Help At Home Chicago, United States Full time

    Help at Home is hiring an Office Support for their Downtown Branch starting at $16.50 an hour · Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independen ...

  • 16 ON CENTER LLC

    Office Manager

    5 days ago

    16 ON CENTER LLC Chicago, United States

    **Position Summary** · As the **Office Manager **at 16 On Center, you will play a pivotal role in ensuring the smooth operation of our office environment. Your responsibilities will encompass a wide range of administrative tasks, from managing mail distribution to coordinating of ...

  • Origin Harbor Capital Solutions

    Executive Assistant

    2 days ago

    Origin Harbor Capital Solutions Chicago, United States

    Summary · Looking for a driven, results oriented professional to join our 220+ employee investment management firm headquartered in Chicago's financial district. _This is a hybrid opportunity where you will work two days in our corporate headquarters and the remainder of work-day ...