- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Promptly answer the telephone using positive and clear English communication.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs.
- Provide room keys and Hilton Honors welcome bags as appropriate.
- Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment.
- Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
- Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications.
- Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
-
Financial Services Representative
3 weeks ago
Fidelity Investments Garden City, United States**Financial Services Representative** · Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a fut ...
-
Customer Service Representative- Enter The
3 weeks ago
LasikPlus Garden City, United StatesAre you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in the United States? · Join **LCA Vision Inc./Kismet** ...
-
Verizon Customer Service Representative
5 days ago
Prompt Innovations, Inc. Garden City, United StatesWe are a national leading customer acquisition and consulting agency based in Valley Stream, New York. We specialize in creating customer service strategies that prioritize consumers' wants and needs, and we are driven by a desire to provide lasting, iconic customer experiences. ...
-
Entry Level Customer Service Representative
2 weeks ago
Arena Management, Inc. Garden City, United StatesWe provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership with Verizon and their Fios technology, we have ...
-
Service & Sales Representative (Front Desk)
2 weeks ago
New York Sports Clubs and our Family of Brands Garden City, United StatesNew York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym It is our goal to provide our members with fitness results, positive change and ...
-
The Town Agency, Inc Garden City, United States**Job description** · We are a family insurance agency since 1968 with 10 great employees. We need an additional personal lines customer service representative to service our home and auto clients. · **Responsibilities**: · - Quote new homeowner and automobile insurance policies ...
-
Customer Service Representative
1 week ago
Call The Bee Farmington, United States**About us** · Call The Bee is a small business in Farmington, CT. We are supportive, fast-paced and fun. · Our work environment includes: · - Modern office setting · - Growth opportunities · Customer Service Representative · We are looking for a customer-oriented dispatcher, cus ...
-
Patient Services Representative
2 weeks ago
Center For Advanced Reproductive Services Pc Farmington, United States**Center For Advanced Reproductive Services** · **Position**: Patient Services Representative [PSR] - Front Desk · **Responsible To**: Immediate Supervisor: Practice Manager/Assistant Practice Manager · **Position Description**: This mature, professional individual is the first p ...
-
Customer Service Representative
3 weeks ago
Tom Conklin - State Farm Agent Farmington, United StatesPosition Overview · State Farm Insurance Agent located in Farmington, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Tom Conklin - State Farm Agent, you will build and develop customer relationships within the community ...
-
Patient Services Representative
1 week ago
Center For Advanced Reproductive Services Pc Farmington, United StatesThis mature, professional individual is the first patient contact at the front desk. The Patient Services Representative (PSR) greets patients, signs patients in; acts as triage/receptionist for incoming patients and telephone calls; schedules patient appointments for new and est ...
-
Customer Service Representative
3 weeks ago
Josh Brown - State Farm Agent Lincoln Park, United StatesJob Summary: · **Responsibilities**: · - Serve as the first point of contact for our customers, answering inquiries and providing information about our insurance products and services. · - Assist customers in making changes to their policies, processing claims, and resolving any ...
-
Customer Service Representative
2 weeks ago
Minor Rubber Co., Inc. Bloomfield, United StatesImmediate opening for an experienced Customer Service Representative in a busy sales office in Essex County, NJ. Primary responsibilities will be but not limited to: · **Summary of Position**: · - Purchase Order processing · - Manage blanket orders and shipping schedules · - Revi ...
-
Customer Service Representative
2 weeks ago
USLI Wayne, United States**Customer Service Associate (Insurance Call Representative) (Part-time)** · At USLI, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion ...
-
Guest Service Representative
2 weeks ago
Hilton Garden Inn - Wayne, NJ Wayne, United StatesHilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470 · We are currently looking for Guest Services Representative to join our Front Desk Team You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many ...
-
Customer Service Representative
1 week ago
Driscoll Foods Wayne, United StatesFOODSERVICE CUSTOMER SERVICE REPRESENTATIVE · As a food service customer service representative, your main responsibilities would revolve around assisting current customers. You'd be joining a team of professionals that work together to offer excellent customer service to our acc ...
-
Customer Service Representative
2 weeks ago
Veterinary Innovative Partners Wayne, United States**Join Our Dream Team at **Companion Veterinary Hospital of Wayne**** · You put everything into your job. It's time your employer did the same for you. Amazing pay. Industry-leading benefits. Co-workers as quirky and pet-obsessed as you. · - Welcome to _Companion Veterinary Hospi ...
-
Client Service Representative
2 weeks ago
YWCA of the Sauk Valley Sterling, United StatesThe Client Service Representative is responsible for staffing the shelter during evening, overnight hours, and weekends. Maintaining security and assisting clients as needed. The function also performs a variety of clerical duties including typing, filing, and data entry. Provide ...
-
Connecticut Dental Health Partnership Farmington, United StatesConnecticut Dental Health Partnership is looking for a highly motivated individual with a keen customer service acumen to help advance our mission of "Enabling all HUSKY Health members to achieve and maintain good oral health". · The Connecticut Dental Health Partnership (CTDHP) ...
-
Customer Service Representative
3 weeks ago
Joe Nachbaur - State Farm Agent Wayne, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Guest Service Representative
2 weeks ago
Spire Hospitality Livonia, United StatesIf you are ready to take the next step in your hospitality career, consider joining the Embassy Suites Livonia team as a Guest Services Representative. · We offer opportunities for professional growth with great compensation. Hotel experience is required. · Candidate must have bo ...
Guest Service Representative - Livonia, United States - Spire Hospitality
Description
Description
">If you are ready to take the next step in your hospitality career, consider joining the Embassy Suites Livonia team as a Guest Services Representative.
We offer opportunities for professional growth with great compensation. Hotel experience is required.
Candidate must have both weekday and weekend availability. Full time or part time hours are available based on candidate availability and preference.
Job Overview:
Operate the hotel front desk including greeting and registering guests, providing prompt and courteous service in person and over the phone to ensure our guests have an exceptional stay.
Responsibilities:
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.