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    Field Operations Manager - Los Angeles, United States - Empower Partnerships

    Empower Partnerships
    Empower Partnerships Los Angeles, United States

    3 weeks ago

    Default job background
    Description
    We are looking for an energetic, patient caring,

    Field Operations Manager

    to run a team of Dispatchers and Class D Drivers for emergency/non-emergency patient transport.

    We are in the business of carefully transferring patients from one facility to another with the utmost compassion and respect for our patients and their families.

    We are a growing company and looking for a strong leader with the vision to expand our organization while managing employees, transport process while also providing quality patient transfer services.

    In this role, you will be responsible for the following:

    • Provide Leadership to Dispatch and the Field Transportation Team
    • Problem solving day to day issues related to over functions of the team
    • Oversee and approving daily field schedule
    • Oversee dispatch schedule & vacation times and balancing
    • Implement and adhere to of dispatch and company protocols
    • Involvement in recruitment and interview process as staff are needed
    • Maximize the efficiency and revenue for the Field
    • Train and appraising Dispatch Staff and Field Team of drivers
    • Communicate policies and procedures with Dispatch Staff and Field Team
    • Oversee disciplinary procedure of Dispatch Staff and Field Team
    • Monitor and assure quality control over the call center
    • Communicate with Fleet Manager to make sure all vehicles are maintained
    • Provide proactive customer outreach
    • Handle customer complaints and closing the loop
    • Collect and analyze customer feedback
    • Monitor client portals
    • Monitor daily reports
    • Complete all paperwork related to transportation
    • Develop or revise transportation policies for the company, and implement plans that increase company profit
    • Prepare Dispatch and Field Team for growth

    Must Have:
    5 years of call center/dispatch and patient ambulance transportation industry experience

    (non-emergency patient transportation)
    EMT License
    High Energy
    Positive Attitude
    Prior Dispatch experience
    Strong verbal communication skills
    Ability to motivate team
    Emergency patient transportation (very nice to have)
    This is a full-time position with employee benefits

    #J-18808-Ljbffr
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