Manager, Program Experience - Hanover, United States - InsideHigherEd

Description

03/21/2024

Yes

1128815

Manager, Program Experience

Tuck Executive Education

$54,700

$68,300

Not a Union Position

Not an SEIU Position

Exempt

Regular Full Time

12

40

This position is located on campus in Hanover, NH and requires regular weekly on-site work presence of 3 days per week, and remote flexibility other days, with the understanding that full-time on-site presence will be required during program delivery weeks.

Hanover, NH
Tuck, 100 Tuck Hall

Hybrid

No

N/A

No

With guidance from executive education leadership and in partnership with staff and faculty colleagues, plans and executes a world-class client experience for in-person, virtual, and hybrid executive education programs.

Alongside its outstanding MBA program, Tuck offers a correspondingly distinctive portfolio of business education programs for unique professional and executive audiences. The program experience team within Tuck Executive Education (TEE) is at the center of logistical, administrative, and client service needs for our programs, ensuring that programs operate smoothly and at a high execution standard, creating a personal, connected, and transformative experience for our participants.

As program manager, you will play a pivotal role in ensuring and executing seamless logistical and administrative preparation for our programs and delivering a transformative experience for participants. Your attention to detail and proactive approach will contribute to the overall success of our executive education initiatives. The ideal candidate will have a proven track record in program and event management, excellent organization and communication skills, and the ability to work at a high operational tempo.

Bachelors or equivalent combination of education and experience

1. Experience and skill planning and producing professional, multi-day conferences, speaking engagements, education and training programs, and/or other events.
2. Experience and skill working within complex administrative process workflows and projects using digital tools for a high performing professional services team serving diverse internal and external constituencies.
3. Strong project management and planning skills.
4. Excellent interpersonal and communication skills.
5. Ability to work independently and collaboratively at a high operational tempo.
6. Strong organizational and multitasking abilities, with a keen attention to detail.
7. Excellent interpersonal and communication skills.
8. Ability to foster positive relationships with participants, corporate clients, faculty members, and other stakeholders.
9. Proven experience in coordinating logistics and supporting large scale and/or complex events.
10. Bachelor's degree, preferably in liberal arts, business or event management/hospitality and/or relevant work experience.
11. Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of program participants and alumni, faculty, and fellow colleagues.
12. Proficient in Microsoft Office suite and other relevant software applications, and ability to learn new digital tools as required by program needs.
13. Willingness to work some evenings and weekends to facilitate programs while in session, and travel domestically or internationally as program needs require.

• Experience planning events and programs within executive education, corporate training, or experiential learning programs
• Experience with customer relationship and/or learning management systems (e.g. Canvas) and CRM (e.g. Salesforce).

Lorin Parker

Lorin Parker, Executive Director, Talent Management

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Preferred, but not required

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

1. Program development and logistical planning:

• Manages logistical aspects of assigned executive education programs, including venue selection, accommodations, catering, facilities, A/V and IT needs, materials, and staffing, ensuring seamless execution of all logistical arrangements before, during, and after each program.
• Collaborate with internal and external providers to secure necessary resources and services for program delivery and works closely with business development and faculty colleagues to develop the program schedule and prepare classroom content.
• Prepare and distribute program materials, participant communications, pre-program information, and post-program evaluations, in digital and physical formats, and maintain accurate participant records through use of Salesforce and other digital tools.

60%

2. Client experience:

• In consultation with program experience colleagues, create a professional, well-organized, and high-quality program experience that meets the same high level as the program content
• Communicate effectively with internal colleagues and partners to relay program details and requirements
• Serve as a primary point of contact for program participants throughout program delivery experience, exhibiting a high level of poise and professionalism
• Anticipate questions, needs, and issues and address them proactively to ensure a positive client experience, seeking guidance from executive education team as needed

20%

3. Team collaboration and innovation:

• Collaborate with program experience colleagues to contribute to the development and execution of strategic initiatives that enhance the overall success of the executive education programs
• Support shared departmental functions such as service provider relationships, master calendar management, invoice processing, and process improvements
• Provide insights and recommendations based on industry trends and program evaluations

15%

4. Budget management:

• Assist in budget development for executive education programs
• Monitor expenses and ensure adherence to budgetary constraints
• Identify cost-saving opportunities without compromising program quality

5%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.