Lauren Gordon

Dedicated, enthusiastic, hard-working server that has nearly seven years of experience. I truly enjoy making connections with guests and leaving a lasting impact. 

Camp Chesnut Ridge / Counselor 

June 2017  - August 2017 (seasonal) 

• Participated in two extensive leadership programs.
• Certified in CPR/First Aid.
• Followed all camp rules to ensure the safety and satisfaction of all campers and counselors.
• Helped to plan activities.
• Strived to promote unity and happiness among campers.
• Organize, lead, and promoted interest in activities such as sports, horseback riding, arts and crafts, cooking, energizers.
• Worked with campers of different age, skill, interest, and developmental levels.

Red Robin (Durham) / Hostess/Server 

January 2018  - March 2022 

Hostess:

• Gained extensive knowledge in restaurant customer service.
• Greeted 100+ guests per day, answered questions about wait-time, and provided casual conversation.
• Scheduled reservations.
• Maintained a clean and organized front-of-house.
• Helped clear tables.
• Learned the menu and the most popular items.
• Politely answered the phone to assist with to-go orders and any questions/concerns.
• Checked for accuracy on togo orders and included all necessary items/utensils/condiments before bagging.
• Maintained the ability to multitask under pressure and in a fast environment.
• Recorded accurate sales/transactions
• Became a Certified Learning Coach and leader in the restaurant.
• Trained new employees, inviting them into an uplifting environment.
• Attended and organized leadership classes/events that were held both on and off premises.

Server:

• Welcomed all guests with a positive and warm greeting.
• Managed 6 to 12 table sections fast and efficiently.
• Ability to turn tables in under 45 minutes (seat, greet, eat, goodbyes)
• Bussed/cleared all tables.
• Maintained extensive knowledge of the menu/cocktail menu to provide insight for guests and answer any questions.
• Accumulated many “regulars” that would request my section.
• Ensured dietary restrictions were followed, offering suggestions to accommodate the guests needs.
• Remained professional and polite under all circumstances.
• Accurately handled all financial transactions and provided customers with correct amount of change.
• Took on large parties with number of guests ranging from 20-50 people.
• Communicated clearly and effectively to all team members to ensure a smooth shift (hosts, expo, kitchen and management)
• Awarded Team Member of the Month in August of 2020.

Carolina Bay at Autumn Hall  / Server/Bartender 

March  2022  - PRESENT

• Ensuring the restaurant is set up for service including all drinks, condiments, silverware and menus are prepped.
• Welcomes residents with a friendly attitude.
• Gained basic cocktail/wine knowledge and experience.
• Ability to learn weekly menu changes in three different venues.
• Provides quick and efficient service, making sure all residents leave satisfied .
• Maintains a clean environment, enforcing and following all safety codes/procedures.

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