Ed, Nps Hematology Strategy - East Hanover, United States - Novartis

Novartis

Verified Company

East Hanover, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

The role of the ED, NPS [Hematology] is to serve as the leader for product and program strategy in support of patient access to achieve product and/or portfolio objectives in the hematology portfolio pipeline.

This role owns ongoing planning, evaluation/measurement, and optimization of short-term and long-term program performance to enable impact for Novartis and patients.

This is inclusive of end-to-end patient and provider journeys, as well as all NPS programs and services (onboarding, co-pay, adherence, e-services, hub operations, external landscape/monitoring, and shifting market dynamic).

This role requires a highly collaborative and agile leader to liaise with multiple NPS Centers of Excellence and cross-functional teams, including, but not limited to, Product Strategy, Marketing, Market Access, Customer Engagement (Sales), Ethics and Compliance, Legal, Data Analytics, and Training.

Finally, this role is accountable for driving strong business performance, team culture, and high agility for balancing and optimizing impact across the hematology portfolio.

About the Role:

Major Accountabilities

Lead a core team of crossfunctional NPS stakeholders focused on ongoing patient support program refinement and measurement specific to the postprescription experience in partnership with Program Data Insights and Analytics Center of Excellence (starting and staying on appropriate therapy)
Drive integration of NPS priorities and program performance with identified product priorities and strategies
Develop and complete marketplace and competitive landscape assessments inform future state of NPS support required for hematology
Support broad US NPS strategic priorities, budgets, and Key Performance Indicators (KPIs), including the transformation to internally owned, embedded, and customizable suite of technology and customer experience eCommerce capabilities
Ensure the optimal onboarding patient and customer experience to deliver impact via increased firstfill rate, timetofirst fill, and adherence
Embrace change leadership and transformational skills to lead the hematology NPS team through internalizing technology and patient customer experience capabilities
Oversee the creation of patient access and reimbursement content and resources in partnership with NPS Content Development Center of Excellence to support field execution of hematology programs

Key Performance Indicators (Indicate how performance for this role will be measured)

Drive program performance including start, convert and retain metrics for patients serviced by patient support programs (e.g., time to first fill, adherence/PDC) in support of product/portfolio objectives
Ensure patient support program investment reflects product lifecycle needs and budget is aligned with product objectives
Proactive identification and resolution of program performance issues
Assurance of service delivery to defined SLAs (Service Level Agreements) with internal and 3rd party vendors

Education (minimum/desirable):

Bachelor's Degree, (MBA preferred)

Languages:

Fluent English, other languages desirable

Required Experience:

BA degree, MBA preferred
10+ years of pharmaceutical, biotech or healthcare industry
5+ years in NPSspecific roles, with multifunctional expertise in other pharmaceutical roles, including Market Access, Brand Management, Sales, and/or Operations
Comprehensive knowledge and understanding of US healthcare system and patient services
Indepth functional expertise across patient services, specialty/retail pharmacy channel (based on franchise), hub and vendor management, patient service program design and management
Demonstrated history of designing and developing programs for pipeline and/or mature brands
Demonstrated history of developing, refining, and monitoring programs for inline brands
Experience in driving results in a matrix organization
Understanding and working knowledge of commercialization process, market access, clinical development, patient access/Affordability and pricing and contracting approaches
Financial and P&L Management experience a plus

The pay range for this position at commencement of employment is expected to be between $233,600.00 and $350,400.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.

Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.

The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on t