- Work with MIRD leadership to identify areas of process and knowledge management improvement.
- This includes delving deeply into the processes of each team and seeking out ways of making them more efficient and collaborative across teams.
- Create and implement plans for process and knowledge management improvements.
- This may involve addressing inefficiencies in customer interaction processes, automating report generation, and other initiatives to enhance productivity and collaboration.
- Assist the project management lead with ongoing projects, particularly those focused on cybersecurity improvements such as on-boarding new tools, automating processes, and improving effectiveness.
- Collect and present reports on process improvements and project progress.
- These reports may include internal metrics, Federal Information Systems Management Act (FISMA) numbers, and metrics set by our higher-level organization to drive improvement.
- Translate verbal description of processes into visual maps or other graphical representations to help identify improvements.
- Identify measurable metrics to demonstrate process improvement trends over time, and report on progress.
- Understand and cater to the needs of information end-users, ensuring easy access to organized content through platforms like SharePoint.
- Monitor the usage of knowledge management resources, reporting on their effectiveness and managing related projects.
- Lead initiatives to foster a culture of knowledge management and information sharing within the organization.
- Oversee the categorization, indexing, storage, and access of all organizational knowledge, including various types of documents.
- Design and maintain a comprehensive knowledge management framework, promoting knowledge sharing through the organization's operational processes and systems.
- Some examples of knowledge the candidate will manage includes, but isn't limited to: annual and quarterly FISMA artifacts, standard operating procedures (SOPs), technical standard operating procedures (TSOPs), Knowledge Base (KB) articles, concept of operations documents, quarterly performance metrics, internal and external SharePoint pages, inter-divisional product sharing, on-boarding/training, etc.
- Need to have a proactive approach, excellent communication skills, and a passion for improving processes, knowledge management, and assisting with project management within an organization.
- Bachelor's degree with 9 years of experience, Master's degree with 7 years of experience or a High School diploma with a minimum of 13 years of experience.
- Active PMP certification.
- Proven experience in process improvement, knowledge management, and project management.
- Experience within cybersecurity organizations is preferred.
- Excellent written and oral communication skills.
- Highly organized and proactive.
- U.S. citizenship with an active Secret security clearance and the ability to obtain a final Top Secret clearance.
- Certifications in ITIL, Agile methodologies, and cybersecurity (e.g. Security+, CISSP, etc.) is preferred.
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Knowledge and Process Manager - Arlington, United States - Peraton
Description
Responsibilities:
Peraton is currently seeking a Knowledge and Process Manager to become a part of the Department of State's Bureau of Diplomatic Security, Directorate of Cyber and Technology Security, Office of Cyber Monitoring and Operations, Monitoring and Incident Response Division (DS/CTS/CMO/MIRD).
Location: Arlington, VA.
In this role, you will:
#DSCM
Qualifications:Required:
Preferred:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range:$104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.
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