Implementation & Process Manager - Arlington, United States - Microsoft

Microsoft

Verified Company

Arlington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Joining our Microsoft Federal Operations team as an Implementation & Process Manager will bring you close to the customer and a leading edge go-to-market team.

The team has a dynamic, mission-driven culture, with a high degree of passion to meet the needs of US Government customers with a range of solutions.

We offer unique opportunities to work across global projects and teams in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.

We make doing business with Microsoft easy.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities:

Implementation Management

Partner with Federal Launch team to drive requirements, process design and framework for process, tools and contracts across Microsoft Federal's volume licensing, services, and modern businesses.
Provide direct project support and process management expertise to drive successful launches and transactready implementation for Federal Operations
Consult on compliance and risk requirements to ensure US Government compliance and data governance.
Lead transition of work post Go-Live from hypercare to Run integration into vendor manage service
Lead launch stakeholders and resources across end to end implementation and facilitate operations workstream meetings.
Identifying process gaps and opportunities for optimization across Microsoft Federal's operational processes and implementing corresponding solutions to drive efficiencies and ability to scale.
Understanding business needs and determining how those can best be met via our transactional tools and processes.

Process Design and Improvement

Curate indepth understanding of endtoend Process Area, its performance, pain points and issues.
Engagement, alignment, optimization & governance of x
Microsoft teams engaged in process.
Performance Measurement: Monitor and report end to end process performance, health, improvement scorecard with Key Performance Indicators (KPIs) and business outcomes (effectiveness, efficiency, % process documented, cost, capacity, productivity, quality, and return on investment (ROI).
Compliance: Develop proactive monitoring and controls measuring process rigor, compliance, and quality.
Researches, analyzes, and recommends improvements to the organization's business processes to improve overall organization performance.
Build and scale processes and capabilities to enable future growth of Government programs, strategic partnerships, and new business models.
Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification
Successfully delivering the implementation of new launches (Product, Programs, Services, Business Models, etc.) on behalf of Federal Operations.

Other

Embody our culture and values

Qualifications:

Required/Minimum Qualifications

Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
OR equivalent experience.

Other Requirements
Preferred Qualifications

Master's degree or MBA preferred.
Demonstrated Global Program Management or Project Management experience preferably in Government, data operations or technical environment.
Experience in both high volume and custom transaction processing operations or program management in business process outsourcing, global service delivery, and/or vendor management.
Demonstrated experience driving process improvements.
Experience developing data flow diagrams using business and data analysis to determine data flow characteristics and data model requirements.
Process design experience modeling AS IS and TO BE processes/standard operating procedures (SOP) using a variety of tools and techniques to develop end to end process.
United States Government (USG) contractor experience is a plus.
Experience in an offshore environment supporting a global delivery business in both contract management and service del