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Job Tracking ID: -
Job Location: -
Job Level: -
Level of Education: -
Job Type: -
Date Updated: -
Years of Experience: - 5 Years -
Starting Date: -
Salary Type:: Salary -
Rate:: 18.24 - Understands service expectations
- Motivates team and assesses performance.
- Effectively handles escalated issues with patience, tact, and confidence
- Conducts team meetings to update representatives with best practices and current expectations
- Assists with ongoing inter-departmental trainings
- Generates individual and team performance reporting
- Works with other departments in support of the Customer Care services.
- Conducts yearly performance reviews and process improvement plans.
- Identifies customer service trends and determines service improvements
- Assists with quality and productivity initiatives.
- Performs other duties as assigned to ensure individual and group goals are achieved with Accuracy, Customer Service and Timely Turnaround.
- High school degree, or equivalent.
- Proficiency with Microsoft Office products.
- Demonstrated excellent attendance and punctuality.
- Strong verbal and written communication skills.
- Knowledge of medical and dental terminology.
- 1-2 years of customer service experience.
- Experience taking continuous inbound calls.
- Bilingual in Spanish and English.
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Team Lead
1 day ago
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Servicenow Team Lead
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NYC Health + Hospitals New York, United States**About NYC Health + Hospitals**: · MetroPlus**Health** provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed C ...
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Foh Team Lead
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Logistics Team Lead
5 days ago
HQ Pack California Newark, United States**SUMMARY**:Responsible for leading the activities of the Logistics department under the supervision of the Production Supervisor. Duties include but are not limited to: responsibility for movement of products into/within the facility, picking and loading of product shipping out ...
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Us Benefits Team Lead
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GE Vernova Human Resources New York, United States**Job Description Summary**: · **Role Summary/Purpose** · The H&W Delivery Operations Team Leader will have responsibility to lead a team providing program administration for GE Vernova US based benefits in the areas of life insurance, business traveler insurance, employee volunt ...
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Fast Casual Team Lead
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ONE Hospitality York, United StatesPresto Fast Italian is hiring Shift Leaders are needed full-time (35 to 40 hours per week) and part-time (up to 25 hours per week) in our York and Lancaster County locations. · Are you ready to motivate and inspire a team? Do you like flexibility in your schedule? Have you though ...
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Machine Learning Team Lead
1 day ago
Bloomberg New York, United StatesBloomberg is a global leader in business and financial information, delivering trusted data, news, and insights that bring transparency, efficiency, and fairness to markets. The Bloomberg Terminal connects influential communities across the global financial ecosystem via reliable ...
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Team Lead, Entitlement Advocate
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HealthFirst New York, United StatesTravel within NYC, Westchester, and Nassau counties. · Track the Enrollment/Medicaid Application outcomes, to meet department enrollment conversion goals. Address patterns of appointments outcomes: Not interested, re-scheduled or cancelled prospects/members. · Coordinate a synchr ...
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Team Lead Brand Ambassador
6 days ago
OPPIZI Hoboken, United States**We are seeking a Team Lead Brand Ambassador to join our team in Hoboken, NJ.** · **ABOUT OPPIZI** · **ABOUT THE ROLE** · **The Team Lead Brand Ambassador Role includes**: · - **Flyer Distribution**:The Team Lead will be responsible for distributing their full set of flyers as w ...
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Us Business Development Team Lead
3 days ago
Parloa New York, United States**YOUR MISSION**: · As the **US **Business Development Team Lead (f/m/d)**, you will spearhead our efforts in driving revenue growth and market expansion for our SaaS product in the US market. · Your mission is to lead and empower a team of Business Development Executives to esta ...
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National Team Lead, Vaccines, Cvams
1 week ago
Pfizer New York, United StatesROLE SUMMARY · National Team Lead Vaccines, cVAMs is responsible for leading 8-10 Regionally focused Contract Vaccines Account Managers (C-VAMs). C-VAMs are responsible for working with VAM Regional Leadership (VADs), Marketing, USMA Account teams and relevant HQ teams to support ...
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Benefits Relationship Consultant, Team Lead
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ADP New York, United StatesADP is hiring a** Benefit Relationship Life Cycle Consultant, Team Lead in **Northern NJ and NYC area/surrounding area.** · - Are you ready to join a company offering career advancement opportunities throughout your career journey? · - Are you looking for an inclusive environment ...
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Technical Team Lead
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My IT Crew Brooklyn, United StatesReady to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. · My IT Crew has been a leader in the Manag ...
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IT Support Team Lead
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Gerber Collision & Glass Elmhurst, United States**Company: Gerber Collision & Glass** · **WELCOME TO GERBER COLLISION & GLASS** · **_Our Team Members Drive Us _**Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ tea ...
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Patient Services Team Lead
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RadNet Brooklyn, United StatesOverview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people w ...
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Team Lead
1 day ago
Goodwill Industries of Central Illinois Morris, United States**Summary** · **ESSENTIAL RESPONSIBILITIES** · - Perform all functions of store operations. · - Promote excellent customer service · - Provide training, development, and supervision of staff to maintain teamwork principles · - Maintain the store in a clean, neat, and organized co ...
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Team Lead
4 days ago
Ecoplastic America Corporation New York, United StatesA Team Lead is a hands-on front-line leader. The Team Lead is responsible for engaging team members and improving operational efficiency through direct coaching. This person effectively interacts with team members to ensure they have the tools/resources needed to safely complete ...
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team lead
2 weeks ago
Bass Pro Shops , ID, United States Full timeBass Pro Shops W Franklin Rd [Department Supervisor] As a Team Lead at Bass Pro Shops, you'll: Support GSM/DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals; Provide daily direction to the associates within the department; Prepare to-do/ ...
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Team Lead
4 days ago
Tempur Sealy International New York, United States· Tempur-Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include opening ...
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Team Lead
1 week ago
Deel New York, United StatesWho we are and what we doDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel ...
Customer Care Team Lead l - New York, United States - AmeriBen
Description
Customer Care Team Lead l
ASAP
Job Description:
A Customer Care Team lead motivates a team and assists with their continued development.
They ensure overall work accuracy, customer service and timely turn around, by providing daily support of people, processes, and technology.
$18.24Experience and Skills:
Preferred Qualifications
AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.
If you are unable to use our online application process due to a disability, please contact the Human Resources Department at .
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